Chris Bogacki
Sales Manager
Winnipeg,MB
Summary
Accomplished leader and mentor with nearly 15 years of experience in the telecom industry, dedicated to fostering a positive, people-first culture. Proven ability to motivate and guide large groups, small teams, and individuals to set and achieve ambitious goals. Skilled in data collection and analysis, leveraging insights to implement and refine strategies that drive innovative solutions. Adept in various roles, including sales, technical support, and people management. Eager to bring my expertise to Valley Fiber to help expand its customer base, increase MRR, and enhance its base management department to stand out in a competitive market.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Sales Manager Bell Dealership
Onset Marketing
03.2021 - 06.2023
- Met weekly with Bell to plan sales strategies and pricing for a residential D2D campaign
- Responsible for hiring, on-boarding, training and development of D2D sales agents ensuring compliance with CASL, in house and client based KPIs and Bell's internal code of conduct
- Cultivated a positive and competitive environment, based on Integrity and accountability to maximize team sales, consistently hitting team targets
- Grew a team from scratch post Covid to 12 members
Field Sales Coach
Shaw Communications Inc
06.2019 - 03.2021
- Responsible for improving performance for over 90 sales reps across multiple channels; Mall Kiosks, Events, D2D, MDU and social networking
- Launched the Community Sales Consultant role leveraging data analytics and real time feedback to create custom campaigns
- Met with department managers and supervisor teams weekly to identify topics of emphasis and develop coaching strategies
- Created Coaching Scorecards to track both individual and team trends in performance and knowledge and used that data to refine on-boarding, training and coaching opportunities
Service Activation and Support
Shaw Communications Inc
06.2018 - 06.2019
- Performed real time troubleshooting to assist installation technicians
- Worked with a team of specialists to identify trends in service tickets, develop solutions, and provide step by step guides for customer facing tech support teams
- Continual learning environment with the launch of several new Initiatives, including an internal transition from MS-DOS to Windows based system, introduction of Online Customer messaging, and IPTV rollout
- Provided technical support to our TSR and TSR Platinum teams
Customer Solutions Expert Tier 3
Shaw Communications Inc
06.2015 - 06.2018
- Responsible for selling Shaw services to new and existing customers in warm and cold campaigns.
- Developed and implemented on-boarding training for new hires
- Launched new outbound project team “Win-backs”
- Developed a Sales Coaching and Tracking sheet for the National QA Team
- Developed New Hire Training Handbook
Business Sales Advisor
Shaw Communications Inc
06.2013 - 06.2015
- Responsible for selling phone, internet and TV to new business customers through inbound and outbound calling
- Increased revenue of existing customers by finding new services or value add-ons
- Prepared business case proposals in consultation with our planning department for new builds including MRR sustainability
- Worked in collaboration with Account Executives and Outside Business Reps to provide a holistic solution for medium and enterprise level businesses and their employees
Customer Solutions Expert
Shaw Communications Inc
06.2011 - 06.2013
- Outbound calling in both warm and cold sales campaigns for TV, Internet and home phone products
- National leader in sales
- Developed mentoring program for new hires
Owner/Developer Rental Property
Self-employed
01.2008 - 08.2019
- Bought an apartment block and oversaw a renovation project in conjunction with the province of Manitoba under the Residential Rehabilitation Assistance Program
- Managed an 8-person work team to complete repairs and upgrades in compliance with provincial laws and RRAP guidelines
- Preformed all leasing related duties – Advertising, walk-throughs, rent collection, notices and complaints
- Preformed maintenance related duties – drywall repairs and painting, flooring and carpeting care and replacement, minor plumbing and electrical
Education
Real Estate As A Professional Career - Real Estate
Manitoba Securities Exchange
Winnipeg, MB 05.2008 - 08.2008
High School Diploma -
Kildonan-East Collegiate
Winnipeg, MB 01.1993 - 06.1993
Skills
Timeline
Sales Manager Bell Dealership
Onset Marketing
03.2021 - 06.2023
Field Sales Coach
Shaw Communications Inc
06.2019 - 03.2021
Service Activation and Support
Shaw Communications Inc
06.2018 - 06.2019
Customer Solutions Expert Tier 3
Shaw Communications Inc
06.2015 - 06.2018
Business Sales Advisor
Shaw Communications Inc
06.2013 - 06.2015
Customer Solutions Expert
Shaw Communications Inc
06.2011 - 06.2013
Real Estate As A Professional Career - Real Estate
Manitoba Securities Exchange
05.2008 - 08.2008
Owner/Developer Rental Property
Self-employed
01.2008 - 08.2019
High School Diploma -
Kildonan-East Collegiate
01.1993 - 06.1993