Chris Benson

• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.

Relief position

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Trained and developed team members to build human capital.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Generated revenues yearly and effectively capitalized on industry growth.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.

• Closed out cash register and prepared cashier report at close of business.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Consulted with managers to organize special events and promotions.
• Improved customer service rankings by resolving issues quickly and accurately.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.