Overview
Work History
Education
Skills
Languages
Certification
Hobbies
Timeline
Generic

Chris Baxter

Goderich,ON

Overview

22
22
years of professional experience
1
1
Certification

Work History

Wide Area Network Analyst

Avon Maitland District School Board
09.2003 - Current
  • Upgraded network software and hardware for optimized performance.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Troubleshot and maintained networking devices and infrastructure across enterprise.
  • Documented all server and network problems and other unusual events in detail.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Implemented and maintained firewalls, series switches and security appliances.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Performed network security design and integration duties.

Partner/Manager

ContinuIT CORP.
02.2010 - Current
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Attend Regular finance meetings to discuss business decisions to improve company profit
  • Complete Network upgrades and troubleshooting tasks after hours for customers which require outages to occur outside of regular business hours.
  • Assist other managers with interview and hiring process.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Implemented systems and procedures to increase sales.

Self Proprietor

CB Data Systems
01.2003 - 01.2010
  • Developed and managed relationships with vendors and suppliers.
  • Manage all financial aspects of business, complete shipping, receiving, manage inventory and complete book keeping tasks
  • Purchased and assembled custom PC based desktops from various distributors and re-sell to residential and commercial clients
  • Troubleshoot and install network solutions (firewalls, wireless and wired communications systems).
  • Consulted with customers to assess needs and propose optimal solutions.
  • Provided customer service on accounts and resolved problems.

Customer Service Sales Representative

Microage Basics
06.2001 - 08.2003
  • Showcased product features to customers and discussed technical details.
  • Managed point of sale terminals, audit tills at the end of each day and enter sales data.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.

Computer Helpdesk Technician College Co-op

Bruce Power
01.2021 - 06.2021
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Education

Fortinet Security & Administration -

Training & Certification Fortinet, Inc.
London, ON
10.2018

Computer Systems Technologist - Computer Systems Technology

Fanshawe College of Applied Arts And Technology
London, ON
08.2002

High School Diploma -

Goderich District Collegiate Institute
Goderich, ON
06.1999

Skills

  • Enterprise Sales
  • Complex Problem-Solving
  • Business Analytics
  • Sales and Marketing
  • Customer Service
  • Manage Budgets
  • Control of Expenses
  • Business Planning
  • Set Organizational Policies
  • Network Configuration and Support
  • Voice Over IP
  • Systems Analysis
  • Network Device Monitoring
  • VPN Configurations
  • Network Security
  • Network Troubleshooting
  • Network Operations
  • LAN and WAN Expertise
  • Active Directory
  • Documentation

Languages

English
Native or Bilingual

Certification

  • CCNA - Cisco Certified Network Associate

Hobbies

Motorcycle and Sports Car enthusiast 

Timeline

Computer Helpdesk Technician College Co-op

Bruce Power
01.2021 - 06.2021

Partner/Manager

ContinuIT CORP.
02.2010 - Current

Wide Area Network Analyst

Avon Maitland District School Board
09.2003 - Current

Self Proprietor

CB Data Systems
01.2003 - 01.2010

Customer Service Sales Representative

Microage Basics
06.2001 - 08.2003

Fortinet Security & Administration -

Training & Certification Fortinet, Inc.

Computer Systems Technologist - Computer Systems Technology

Fanshawe College of Applied Arts And Technology

High School Diploma -

Goderich District Collegiate Institute
  • CCNA - Cisco Certified Network Associate
Chris Baxter