Chris Baxter
Goderich,ON
Overview
22
22
years of professional experience
1
1
Certification
Work History
Wide Area Network Analyst
Avon Maitland District School Board
09.2003 - Current
- Upgraded network software and hardware for optimized performance.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Documented all server and network problems and other unusual events in detail.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
- Implemented and maintained firewalls, series switches and security appliances.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
Partner/Manager
ContinuIT CORP.
02.2010 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Attend Regular finance meetings to discuss business decisions to improve company profit
- Complete Network upgrades and troubleshooting tasks after hours for customers which require outages to occur outside of regular business hours.
- Assist other managers with interview and hiring process.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Implemented systems and procedures to increase sales.
Self Proprietor
CB Data Systems
01.2003 - 01.2010
- Developed and managed relationships with vendors and suppliers.
- Manage all financial aspects of business, complete shipping, receiving, manage inventory and complete book keeping tasks
- Purchased and assembled custom PC based desktops from various distributors and re-sell to residential and commercial clients
- Troubleshoot and install network solutions (firewalls, wireless and wired communications systems).
- Consulted with customers to assess needs and propose optimal solutions.
- Provided customer service on accounts and resolved problems.
Customer Service Sales Representative
Microage Basics
06.2001 - 08.2003
- Showcased product features to customers and discussed technical details.
- Managed point of sale terminals, audit tills at the end of each day and enter sales data.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Computer Helpdesk Technician College Co-op
Bruce Power
01.2021 - 06.2021
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Fortinet Security & Administration -
Training & Certification Fortinet, Inc.
London, ON10.2018
Computer Systems Technologist - Computer Systems Technology
Fanshawe College of Applied Arts And Technology
London, ON08.2002
High School Diploma -
Goderich District Collegiate Institute
Goderich, ON06.1999
Skills
- Enterprise Sales
- Complex Problem-Solving
- Business Analytics
- Sales and Marketing
- Customer Service
- Manage Budgets
- Control of Expenses
- Business Planning
- Set Organizational Policies
- Network Configuration and Support
- Voice Over IP
- Systems Analysis
- Network Device Monitoring
- VPN Configurations
- Network Security
- Network Troubleshooting
- Network Operations
- LAN and WAN Expertise
- Active Directory
- Documentation
Languages
English
Native or Bilingual
Certification
- CCNA - Cisco Certified Network Associate
Hobbies
Motorcycle and Sports Car enthusiast
Timeline
Computer Helpdesk Technician College Co-op
Bruce Power
01.2021 - 06.2021
Partner/Manager
ContinuIT CORP.
02.2010 - Current
Wide Area Network Analyst
Avon Maitland District School Board
09.2003 - Current
Self Proprietor
CB Data Systems
01.2003 - 01.2010
Customer Service Sales Representative
Microage Basics
06.2001 - 08.2003
Fortinet Security & Administration -
Training & Certification Fortinet, Inc.
Computer Systems Technologist - Computer Systems Technology
Fanshawe College of Applied Arts And Technology
High School Diploma -
Goderich District Collegiate Institute
- CCNA - Cisco Certified Network Associate
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