Upgraded network software and hardware for optimized performance.
Reviewed logs for all networking devices for unresolved abnormalities and problems.
Troubleshot and maintained networking devices and infrastructure across enterprise.
Documented all server and network problems and other unusual events in detail.
Communicated with vendors to resolve network outages and periods of reduced performance.
Diagnosed system hardware and software problems using advanced root-cause analysis.
Implemented and maintained firewalls, series switches and security appliances.
Designed and evaluated WAN and LAN connectivity technologies.
Performed network security design and integration duties.
Partner/Manager
ContinuIT CORP.
02.2010 - Current
Built and maintained relationships with new and existing clients while providing high level of expertise.
Attend Regular finance meetings to discuss business decisions to improve company profit
Complete Network upgrades and troubleshooting tasks after hours for customers which require outages to occur outside of regular business hours.
Assist other managers with interview and hiring process.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Implemented systems and procedures to increase sales.
Self Proprietor
CB Data Systems
01.2003 - 01.2010
Developed and managed relationships with vendors and suppliers.
Manage all financial aspects of business, complete shipping, receiving, manage inventory and complete book keeping tasks
Purchased and assembled custom PC based desktops from various distributors and re-sell to residential and commercial clients
Troubleshoot and install network solutions (firewalls, wireless and wired communications systems).
Consulted with customers to assess needs and propose optimal solutions.
Provided customer service on accounts and resolved problems.
Customer Service Sales Representative
Microage Basics
06.2001 - 08.2003
Showcased product features to customers and discussed technical details.
Managed point of sale terminals, audit tills at the end of each day and enter sales data.
Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Computer Helpdesk Technician College Co-op
Bruce Power
01.2021 - 06.2021
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Walked individuals through basic troubleshooting tasks.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Fortinet Security & Administration -
Training & Certification Fortinet, Inc.
London, ON
10.2018
Computer Systems Technologist - Computer Systems Technology
Fanshawe College of Applied Arts And Technology
London, ON
08.2002
High School Diploma -
Goderich District Collegiate Institute
Goderich, ON
06.1999
Skills
Enterprise Sales
Complex Problem-Solving
Business Analytics
Sales and Marketing
Customer Service
Manage Budgets
Control of Expenses
Business Planning
Set Organizational Policies
Network Configuration and Support
Voice Over IP
Systems Analysis
Network Device Monitoring
VPN Configurations
Network Security
Network Troubleshooting
Network Operations
LAN and WAN Expertise
Active Directory
Documentation
Languages
English
Native or Bilingual
Certification
CCNA - Cisco Certified Network Associate
Hobbies
Motorcycle and Sports Car enthusiast
Timeline
Computer Helpdesk Technician College Co-op
Bruce Power
01.2021 - 06.2021
Partner/Manager
ContinuIT CORP.
02.2010 - Current
Wide Area Network Analyst
Avon Maitland District School Board
09.2003 - Current
Self Proprietor
CB Data Systems
01.2003 - 01.2010
Customer Service Sales Representative
Microage Basics
06.2001 - 08.2003
Fortinet Security & Administration -
Training & Certification Fortinet, Inc.
Computer Systems Technologist - Computer Systems Technology
Educational Assistant at Bedford Public School at Avon Maitland District School BoardEducational Assistant at Bedford Public School at Avon Maitland District School Board