Chris Banton
Ajax,ON
Summary
A Quick Service Restaurant Consultant with extensive restaurant experience. Great people skills and outstanding in developing people and creating teamwork to meet visionary corporate and brand positioning platforms. Proven leader who thrives on communication, collaboration, and creative thinking to maintain high standards of performance in commitment towards driving business growth and individual development.
Overview
9
9
years of professional experience
Work History
Manager, Franchise Performance
Popeyes Louisiana Kitchen
01.2020 - 03.2023
- My responsibilities include being the primary liaison for the franchisor and franchise operator
- Consult and be accountable for creating a positive work environment while working shoulder to shoulder with the Franchisee and their restaurant teams to accomplish business results and profits
- Demonstrate Popeye's values and leadership behavior's to build positive business relationships with the Franchisee including the Restaurant Leadership Team, Crew and Customers
- Engage each assigned franchise operator in the development, execution and follow up of an annual business plan for the franchise entity with quarterly follow up meetings
- Conduct regular quality, service and cleanliness visits and provide support to ensure that the restaurants meet Popeye's QSC operational standards, as well as food safety standards
- Demonstrate Customer First Service by consistently observing restaurant operations, trouble shooting shift management, taking on the spot corrective actions, and recognizing successes
- Lead new restaurant opening teams to ensure that ongoing training needs are met; provide follow up on continued improvement/problem solving on new restaurant openings.
Franchise Business Leader
Popeyes Louisiana Kitchen
01.2018 - 01.2020
- My responsibilities include being the primary liaison for the franchisor and franchise operator
- Consult and be accountable for creating a positive work environment while working shoulder to shoulder with the Franchisee and their restaurant teams to accomplish business results and profits
- Demonstrate Popeye's values and leadership behaviors to build positive business relationships with the Franchisee including the Restaurant Leadership Team, Crew and Customers
- Engage each assigned franchise operator in the development, execution and follow up of an annual business plan for the franchise entity with quarterly follow up meetings
- Conduct regular quality, service and cleanliness visits and provide support to ensure that the restaurants meet Popeye's QSC operational standards, as well as food safety standards
- Demonstrate Customer First Service by consistently observing restaurant operations, trouble shooting shift management, taking on the spot corrective actions, and recognizing successes
- Lead new restaurant opening teams to ensure that ongoing training needs are met; provide follow up on continued improvement/problem solving on new restaurant openings.
Restaurant Consultant
Popeyes Louisiana Kitchen
01.2015 - 01.2018
- My responsibilities include to ensure the proper execution and compliance with Popeyes operating systems and procedures and to drive the improvements in the restaurant operations to an acceptable/outstanding level
- Conduct on-site assessments of Franchise restaurants and identify restaurants that are not meeting the system standards and concept integrity requirements
- Conduct personal consultation with restaurant managers and supervisors regarding prepared action plans, gain commitment for correction and future next steps
- Responsible for planning, executing and implementing restaurant pre and post restaurant opening activities to include such activities as training schedules, conducting training sessions, product ordering, crew scheduling, employee orientation and sales forecasting.
National Equipment and Operations Platform Consultant
McDonalds Restaurants of Canada
12.2013 - 12.2015
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Managed client relationships through regular check-ins and updates on project progress.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
Skills
- New Market Restaurant Openings
- Vendor Relationship and Negotiation
- Restaurant Management
- Talent and Training Development
- Time Management
- Self Motivation
- Brand Management
- Strategic Planning
- People Leadership and Communication
- P&L Management
- Customer Service
- Teamwork and Collaboration
- Restaurant Operating Systems
- Organizational Skills
- Computer Skills
- Team Leadership
- Operations Management
- Verbal and Written Communication
- Performance Management
Languages
English
Full Professional
Management Courses
Basic Management Course - Toronto
Delivery Skills for Presenters - Toronto
Effective Management Practices Course - Toronto
Microsoft Outlook Class - Toronto
Training Course for Restaurant Management - McDonalds Oakbrook HQ Global
Global Human Resources Development Class - McDonalds Oakbrook HQ Global
New Consultant Development Program - McDonalds Oakbrook HQ Global
Activities and Interests
Family Time
Reading
Chess/Dominoes
Daily Walks/Exercise Bike
Cooking/BQ
Timeline
Manager, Franchise Performance
Popeyes Louisiana Kitchen
01.2020 - 03.2023
Franchise Business Leader
Popeyes Louisiana Kitchen
01.2018 - 01.2020
Restaurant Consultant
Popeyes Louisiana Kitchen
01.2015 - 01.2018
National Equipment and Operations Platform Consultant
McDonalds Restaurants of Canada
12.2013 - 12.2015
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