Chris Auger
Niagara Falls,ONTARIO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
General Manager
South Central Industrial
05.2023 - Current
- Oversee a team of 30+ office and fabrication shop professionals, 10+ ironworkers, and 3 crane operators.
- Implementing project management professional practices and workflow with the office team, increasing our organizational efficiency by 75-80% within the first 6 months.
- Project manager for 1-3M+ structural steel projects. Working with engineers, architects, detailers, and general contractors to execute successful projects from design and engineering, fabrication, and ironworker erection.
- Increased annual business level projection from 1-3M to 5-6M within the first 6 months.
- Leading with compassion, empathy, and determination, creating a transparent, positive, and productive workplace environment.
- Developing and implementing organizational strategic plans to enhance team performance.
- Work closely with the owner and chief estimator to improve the estimation process and reduce liability with our letters of quotation.
- Creating and developing a new quality management system for the business.
- Strategizing and improving upon the company growth and development with a website overhaul and a business plan, engaging new business partners in the United States.
- Monitoring financial performance, setting budgets, and controlling expenses to provide financial stability and long-term organizational growth.
- Maximizing efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulating policies and procedures to streamline operations.
- Mitigating business risks by working closely with staff members and assessing performance.
- Introducing new methods, practices, and systems to reduce turnaround time.
- Implementing operational strategies and effectively building customer and employee loyalty.
- Assisting in recruiting, hiring, and training of team members.
- Handling challenging customers and clients to assist lower-level employees and maintaining excellent customer service.
- Reducing operational risks while organizing data to forecast performance trends.
- Reducing budgetary expenditure by effectively negotiating contracts for more advantageous terms.
Senior Engineering Manager
Niagara Casinos
04.2022 - 05.2023
- Actively guided a team of 80+ engineering professionals, 4 managers and 4 supervisors.
- Successfully renegotiated service contracts and implemented cost and energy savings initiatives that continue to save the company 200-250K+ annually.
- Worked with Architects, Engineers, and skilled trades of all disciplines to accomplish technical aspects of projects.
- Managed the facilities budget forecasting and attended bi-weekly budget review meetings with the Engineering Director and the Niagara Casinos CFO.
- Developed and implemented an interdepartmental standards program with Engineering, Housekeeping, and Environmental Services to uplift the facilities and our hotel, maintaining the highest level of guest satisfaction and our four-diamond rating.
- Created and implemented a motivational video series "Mindset Monday's" to uplift the team and bring positivity to the work environment.
- Implemented "Feedback Friday's" at weekly team meetings, ensuring everyone's voice was heard to promote transparency and build upon relationships.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Coordinated engineering team and external contractors for daily repairs and major construction projects.
- Participated in development meetings for high-value customers and business operations updates.
- Interpreted blueprints and technical drawings to analyze upcoming projects.
- Evaluated project requirements to identify and mitigate risks.
- Verified construction documentation to meet client requirements and vision.
- Implemented use of Microsoft Project and Excel to enter project data, analyze and track budgets, evaluate project costs, and monitor performance trends.
- Presented project information and status updates to customers and fielded concerns.
- Chaired weekly manager meetings to enhance company leadership practices and build upon team relationships.
Engineering Manager
Niagara Casinos
05.2015 - 04.2022
- Positively influenced 80+ Trades and Professionals (All Trade disciplines) and oversaw the mechanical systems and energy efficiencies across our four properties (Fallsview Casino, Casino Niagara, Montrose Center, and Dorchester Warehouse).
- Consistently delivered on time and within budget for large scale commercial construction projects with budgetary responsibilities between 1-5M+.
- Assisted the Building Systems Engineer with implementing various mechanical building improvements and energy efficiency implementations.
- Successfully renegotiated mechanical maintenance service contracts that continues to save the company approximately 125K annually.
- Created and implemented a 6-year projected capital asset plan, integrated with an operating budget for predictive maintenance, resulting in extended equipment life spans and substantial capital cost savings over time.
- Created and implemented various preventative/predictive maintenance programs and standard operating procedures that increased efficiency by 30-40% while reducing labor costs.
- Worked with Engineers to calculate energy savings to promote environmental sustainability and energy conservation to meet aggressive project LEED requirements.
- Delivered upon many large-scale and high value mechanical construction projects at a time with great success while adhering to strict stakeholder timelines.
- Identified, analyzed, scheduled, and communicated the day-to-day repair work for our four aging facilities.
- Created and implemented a maintenance standards excellence program for the 374 four-diamond hotel rooms at Fallsview Casino Resort which operate at 100% capacity.
- Created and maintained many inventory databases for Niagara Casinos.
- Created and implemented a solid surface floor slip resistance testing procedure for 100x solid surfaces annually across our two casinos. This saved the company significant liability costs by successfully defending slip and fall claims.
- Introduced a quarterly pizza day for the Engineering Team to build upon team morale.
- Worked closely with fellow Engineering Managers and Supervisors to enhance and promote effective communication and leadership skills.
Education
Certificate - Great Leadership Training
Niagara Casinos
Niagara Falls, ON05.2023
Diploma - Fire Sprinkler Design
Seneca College
Toronto, ON03.2018
Diploma - Home Inspection
Niagara College
Welland, ON01.2012
Diploma - AUTOCAD 2D-3D Operator
Niagara College
Welland, ON06.2009
Skills
- Team Building Expertise
- Strategic Planning
- Decision-Making
- Corporate Budgeting
- Contract Review
- Presentation Development
- Effective Negotiator
- Relationship Building and Management
- Mentoring and Coaching
- Business Development and Planning
- Stakeholder Communication
- Database Management
Accomplishments
- (Niagara Casinos) Great Leader Award (2019)
- (Seneca College) Graduated with high honors (100% overall) in Fire Sprinkler Design (2018)
- (Niagara Casinos) Received multiple service awards annually for demonstrating a high standard of company values (2010-2023)
- (Niagara Casinos) Gold Recognition (Great People) Award for exceptional service (2014)
- (Niagara Casinos) Platinum Associate of the Year Award for exceptional service (2014/2015)
- (Niagara Casinos) All-In Team Award for our Engineering Project Team (2012)
- (Niagara Casinos) Received five promotions within eight years.
Languages
English
Full Professional
Timeline
General Manager
South Central Industrial
05.2023 - Current
Senior Engineering Manager
Niagara Casinos
04.2022 - 05.2023
Engineering Manager
Niagara Casinos
05.2015 - 04.2022
Certificate - Great Leadership Training
Niagara Casinos
Diploma - Fire Sprinkler Design
Seneca College
Diploma - Home Inspection
Niagara College
Diploma - AUTOCAD 2D-3D Operator
Niagara College
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