CHRIS ARORA
Thunder Bay,Canada
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Wireless Sales Associate
Staples
01.2025 - Current
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Operated product tools, equipment, and point of sale terminals.
- Guided customers to quickly locate merchandise in showroom.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
Sales Representative
Marnics Mobile
03.2022 - 01.2025
- Perform and advise on sales of multiple areas of technology
- Perform activation and sign contracts for Bell Mobility
- Merchandise displays to maximize purchases
- Training new staff
- Perform cash deposits, count tills at beginning and end of the shift
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Representative
Bell Canada
08.2019 - 03.2022
- Set up and activated customer accounts
- Fostered relationships with customers to expand customer base
- Identified customer needs to deliver relevant product solutions
- Kept up-to-date with regional market and industry trends to optimize marketing and sales plans
- Experienced in cold-calls and lead-generation
- Trained new staff
Employee
McDonald's
11.2018 - 09.2019
- Grill Handling
- Assigned for multitasking and morning preparation
- Night shift experience
- Overnight stock duties and cleaning
- Drive thru experience
- Prepared items according to written or verbal orders, working on several different orders
Housekeeping Room Attendant
Valhalla Inn
06.2018 - 10.2018
- Interacted pleasantly with clients and guests when performing daily duties
- Organized supplies for use based on expected customer needs
- Reported guest issues, safety and maintenance concerns immediately to Front desk
Customer Service Provider
Intelenet Global Services
12.2016 - 07.2017
- Assisted customers effectively by solving customer disputes
- Provided technical support
- Troubleshooting
- Quality conversations with customers to find solutions
Education
Business Marketing Diploma -
Confederation College
Skills
- On-site product demonstrations
- Sales closing
- Relationship selling
- Problem-Solving abilities
- Sales expertise
- High-Energy attitude
- Customer Complaint Resolution
- Adaptive team player
- Goal oriented
- Customer service
- Teamwork and collaboration
- Technical support
Timeline
Wireless Sales Associate
Staples
01.2025 - Current
Sales Representative
Marnics Mobile
03.2022 - 01.2025
Sales Representative
Bell Canada
08.2019 - 03.2022
Employee
McDonald's
11.2018 - 09.2019
Housekeeping Room Attendant
Valhalla Inn
06.2018 - 10.2018
Customer Service Provider
Intelenet Global Services
12.2016 - 07.2017
Business Marketing Diploma -
Confederation College
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