Summary
Overview
Work History
Education
Skills
References
Awards
Affiliations
Certification
Timeline
Generic

CHRIS ALTAMIRAN

Chula Vista

Summary

Safety leader with extensive experience at AT&T, focusing on OSHA compliance and incident investigation. Developed and implemented health and safety programs that significantly reduced workplace hazards and injuries. Conducted thorough risk assessments and trained staff on safety protocols, ensuring adherence to regulatory standards. Strong analytical skills and effective communication across all organizational levels enhanced team performance.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Lead Network Process & Quality

AT&T
San Diego
01.2022 - 03.2025
  • Executed training programs to maintain OSHA compliance across all operations.
  • Oversaw compliance for over 20,000 field technicians by leading a team of eight managers.
  • Designed Safety Anniversary program with quarterly and annual safety initiatives.
  • Created engaging safety videos to enhance training effectiveness.
  • Conducted inspections and usage training for safety equipment among field employees.
  • Coached Field Managers on strict enforcement of safety policies.
  • Resolved complex product and service-related issues through collaboration with diverse teams.
  • Managed Specialty safety training programs including ORV's, Powered Industrial Trucks, Trailer Towing, Confined Spaces, and Fall Protection.

Sr. Admin. Environmental Health & Safety

AT&T
Visalia
03.2018 - 12.2021
  • Conducted root cause analysis of safety incidents to identify contributors and knowledge gaps.
  • Developed in-person training programs for technicians and managers to enhance safety knowledge and reduce costs.
  • Co-created Safety Health Dashboard to track and improve safety metrics.
  • Operated machinery and equipment in compliance with safety guidelines.
  • Ensured safe and efficient operation of various tools and machinery.
  • Maintained up-to-date knowledge through continuing education and advanced training.

ATO Development Coach

ATT
Hanford
03.2014 - 03.2018
  • Managed and trained Field Managers, enhancing overall team performance.
  • Utilized data analytics to inform strategic decisions and drive organizational metrics.
  • Developed training programs to promote behavioral change and achieve industry-leading results.
  • Collaborated with Union Officers during investigatory meetings leading to disciplinary actions.
  • Conducted coaching sessions to elevate employee skills and increase productivity.
  • Set clear goals and expectations for trainees to ensure accountability.
  • Facilitated group discussions with staff to address challenges and celebrate successes.
  • Assessed strengths and weaknesses of team members through one-on-one interviews.

Manager Network Services

ATT
Visalia
11.2011 - 03.2017
  • Supervised, trained, and developed technicians for installation and repair of customer IP services.
  • Motivated team of 20 employees to achieve performance goals through effective feedback.
  • Implemented team objectives to align efforts with organizational priorities.
  • Organized activities to foster camaraderie and a positive workplace culture.
  • Analyzed customer feedback to create actionable plans for service improvement.
  • Resolved employee conflicts by guiding adherence to company policies.
  • Addressed customer inquiries and complaints escalated to management level promptly.
  • Maintained accurate records of employee attendance, payroll, and vacation requests.

Splicing Technician - Maintenance

ATT
Sacramento
04.2000 - 11.2011
  • Installed and repaired customer services in self-directed environments.
  • Utilized problem-solving skills to identify, isolate, and repair POTS, Special Services, Government, and IP services.
  • Created cabling plans and executed installations throughout buildings.
  • Responded promptly to emergency service calls related to network issues caused by weather events.
  • Adhered to strict safety protocols when handling hazardous cleaning materials.
  • Communicated effectively with customers to gain access to work areas and explain procedures.
  • Completed line work at heights using bucket trucks and underground via access points.
  • Maintained comprehensive records of splices and terminations performed on customer sites.

Directory Assistance Operator

ATT
Fresno
08.1998 - 04.2000
  • Engaged customers with friendly service to assist in obtaining accurate phone numbers and addresses.
  • Utilized diverse databases to efficiently locate requested contact information for customers.
  • Recommended alternate spellings and formats for listings lacking complete details.
  • Addressed customer inquiries related to directory assistance for business and residential listings.
  • Ensured proper escalation of unresolved issues by adhering to established procedures.
  • Maintained performance in a fast-paced, metric-driven environment while delivering exceptional results.

Education

Nano Degree - Intro into Programing

Udacity
09-2018

High School -

Hanford High School
Hanford, California
06-1997

Skills

  • Analytical decision making
  • Root cause analysis
  • OSHA compliance
  • Data analytics
  • Project management
  • Team leadership
  • Incident investigation
  • Safety training
  • Process improvement
  • Communication skills
  • Team collaboration
  • Adaptability and flexibility
  • Creative problem solving
  • Integrity and ethics
  • Dependability and reliability
  • Teaching and mentoring abilities
  • Microsoft Office proficiency

References

  • Chad Dials, Area Manager Network Services, 5650 Aldrin Ct., Bakersfield, CA, 93313, (661)549-9534, CD1729@att.com
  • Bob Botello, Area Manager Network Services, 196 Suburban Rd., San Luis Obispo, CA, 93401, (559)304-4639, RB3561@att.com
  • Jeffrey Pittman, Area Manager EH&S, 1821 24th St., Sacramento, CA, (916)524-8971, JP4175@att.com
  • Albert Rosales, Manager Network Services, 245 S. Cain St., Visalia, CA, 93292, (559)397-6286, AR3143@att.com

Awards

  • CONNECTION AWARDS
  • FIVE STAR MANAGER OF MONTH

Affiliations

  • Daughter and I are building a urban garden. Gardening is a passion of mine and is brings me peace.
  • I do coach baseball on the side which is another passion of mine. Giving back to the community through a sport I love.

Certification

Six Sigma Certifications

White Belt 2012

Yellow Belt 2013

Green Belt 2014

Orange Belt 2015

Timeline

Lead Network Process & Quality

AT&T
01.2022 - 03.2025

Sr. Admin. Environmental Health & Safety

AT&T
03.2018 - 12.2021

ATO Development Coach

ATT
03.2014 - 03.2018

Manager Network Services

ATT
11.2011 - 03.2017

Splicing Technician - Maintenance

ATT
04.2000 - 11.2011

Directory Assistance Operator

ATT
08.1998 - 04.2000

Nano Degree - Intro into Programing

Udacity

High School -

Hanford High School

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CHRIS ALTAMIRAN