Chris Allen

• Enhanced supervisory and leadership abilities by working closely with supervisor.
• Took multiple roles early on
• Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
• Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
• Servicing up to 40 clients a day while managing other roles

Web development business dealing with back and front-end web management and design

• Manage domains and hosting for 15 clients for 2+ years
• Worked on 33 projects building and maintaining websites
• Versed in HTML5, CSS, FTP, SEO
• Managed and designed social media ad campaigns
• Extensive knowledge of Google analytics
• Extensive knowledge in Wordpress functions
• Became Incorporated in October of 2016.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Consulted with customers to assess needs and propose optimal solutions.

• Wireless Communications and Cable Television
• Senior Store Leader and Assistant Manager
• Monthly Inventory Counter
• Key Holder for Rogers Centre Location
• Cell Phone Sales Recognition
• Cell Phone Trouble Shooting
• Customer Service and Management training.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanour and professionally managed issues in busy, high-stress situations, dealing with hundreds of customers per day.
• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

• Computer products and services
• Building custom computers for clients
• Troubleshoot physical hardware issues and Windows OS problems
• Intel and AMD product training
• GeForce Product Training.
• Microsoft OS Training
• Hardware Training, Microsoft relevant training.
• Handling up to a hundred customers a day, answering questions and budgeting new computers to build.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.

• Facilitated effective collaboration between departments by establishing clear channels of communication for efficient problem-solving initiatives.
• Trained new employees on company policies, safety procedures, and equipment operation to ensure a seamless integration into the workforce.
• Introduced lean manufacturing principles into daily operations which led to increased efficiency and reduced waste across all production lines.
• Supervised ongoing daily production phases.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Implemented policies and standard operating procedures for continuous improvement.
• Kept accurate and detailed records of personnel progress and productivity.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Troubleshot equipment to reduce service calls and downtime.
• Oversaw loading and unloading of packages in warehouse.
• Built relationships with customers and managed accounts to drive revenue and profit.