Chowdhury Rifat
Halifax,NS
Summary
Experienced and driven professional with a Bachelor's degree in Business Administration from Saint Mary's University. Demonstrated expertise in customer service management during a successful tenure at Rogers Communication, where I effectively navigated complex financial landscapes and delivered outstanding results for clients. Additionally, I possess extensive experience as a Customer Service Manager at Walmart, where I consistently surpassed performance targets and ensured exceptional customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SUPERVISOR: CSR
Rogers Communications
Halifax, NS
01.2023 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Boosted team performance by developing customer service training materials and conducting service training.
FINANCIAL SERVICES REPRESENTATIVE
CIBC Bank
03.2021 - 12.2022
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Monitored changes in financial markets and kept clients informed of latest developments.
- Managed client financial portfolios to minimise risk and optimize returns.
Customer Service Manager
Walmart Canada
Halifax, NS
08.2019 - 06.2022
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
COORDINATOR
Dalhousie Student Union
Halifax, NS
09.2017 - 10.2019
- Apprise students about the range of course offerings, and counsel students on insinuations for admittance to Dalhousie.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Education
BBA - Human Resource Management
Saint Mary's University (Sobey's School of Business)
Halifax, NS12.2020
Skills
- Leadership experience
- Conflict management
- Result-driven
- Prioritizing & multi-tasking
- Client Relationship Management
- Data Analytics
- Operations Management
- Staff Management
- Business Administration
- Training and mentoring
- Financial Management
- Goal-Oriented
- Sales Tracking
Volunteer Experience
Conversational Partner, Enactus & Speak Up, Saint Mary's university, Halifax, NS, 01/2016, 12/2020, Communicate with individuals from multi-culture to enhance conversational skills and public speaking engagement, Group coordination and practice educational activities in interactive cells
Languages
English
Native or Bilingual
French
Limited Working
Certification
- First Aid/CPR Certified
Timeline
SUPERVISOR: CSR
Rogers Communications
01.2023 - Current
FINANCIAL SERVICES REPRESENTATIVE
CIBC Bank
03.2021 - 12.2022
Customer Service Manager
Walmart Canada
08.2019 - 06.2022
COORDINATOR
Dalhousie Student Union
09.2017 - 10.2019
BBA - Human Resource Management
Saint Mary's University (Sobey's School of Business)