Choudry Javed Akram
Maple,ON
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives.Analytical problem-solver with proven team building and management success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Leons Furniture
08.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Leons Furniture
05.2018 - 08.2024
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Sales Manager in Training
Leons Furniture
10.2017 - 04.2018
- Learned various sales techniques and strategies under guidance of experienced mentors.
- Assisted senior sales managers in day-to-day operations, including customer service, product knowledge, and sales transactions.
- Collaborated with team members to meet and exceed sales targets.
- Gained hands-on experience in managing sales teams and resolving customer concerns.
- Acquired knowledge of inventory management and merchandising practices in aretail environment.
Sales Consultant
Leons Furniture
08.2015 - 09.2017
- Building rapport with customers, qualifying and educating them on product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
Bachelor of Science -
LUHMS
Pakistan03.2004
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
Certification
First Aid/CPR
Reference
- Available on request.
Timeline
Store Manager
Leons Furniture
08.2023 - Current
Store Manager
Leons Furniture
05.2018 - 08.2024
Sales Manager in Training
Leons Furniture
10.2017 - 04.2018
Sales Consultant
Leons Furniture
08.2015 - 09.2017
Bachelor of Science -
LUHMS
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