Chouangchanh (Jany) Nivongsa

• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Trimmed & cut men, women and children's hair based on customer preference.
• Processed payments, entering sales in register for prompt customer service.
• Scheduled customer appointments and rearranged individual time slots to meet demand. Successfully handled walk-in customers.
• Mixed pigments and used proper techniques to achieve desired color.
• Answered phone calls to schedule client appointments.
• Used social media platforms to promote salon and services.
• Increased revenue through effective customer service.
• Developed loyal following of clients by providing high-quality service

• Styled hair according to customer preferences.
• Trimmed, cut, and shaped hair from traditional to buzz cut based on customer preference. Created memorable customer experiences, adding bonus services such as head and neck massages and hot towel finishes.
• Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
• Kept shop neat, professional and welcoming to guests of different backgrounds.
• Operated clippers and shears to complete full and partial shaves.
• Completed quality haircuts and styling for men, women and children.
• Consulted with customers to understand hair cut, color and styling desires.
• Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.

Please see the list of tasks above