Chong Vang
Sacramento
Summary
Objective
Detail-oriented Information Technology student with hands-on experience in dispatch operations, system monitoring, ticketing workflows, and investigative analysis in a healthcare environment. Skilled in troubleshooting, incident coordination, and technical systems. Seeking an entry-level IT support or help desk position.
Overview
9
9
years of professional experience
Work History
Dispatcher
Blackstone Consulting Inc
Sacramento, CA
10.2025 - Current
Professional Experience
Kaiser Hospital — Security Services Blackstone Consulting, Inc. (BCI)
Dispatch Officer
November 2024 – Present
- Coordinate and dispatch personnel in response to incidents, emergencies, and service requests
- Serve as central communication hub handling high-volume inbound calls, including emergency and 911-related calls
- Monitor CCTV, alarm systems, and access control systems for real-time incident detection
- Provide remote support such as door access control and incident verification
- Conduct investigations involving time fraud, theft, accidents, and policy violations
- Collect, analyze, and document evidence for administrative reporting
- Maintain detailed logs and incident reports using internal systems
- Escalate critical incidents to supervisors and emergency responders
- Support medical staff by coordinating rapid response to urgent situations
Mobile Patrol Security Officer at Kaiser Permanent
Allied Universal Security Services
Sacramento, CA
01.2020 - Current
Mobile Patrol Security Officer at Kaiser Permanent
August 2020 – November 2024
- Conduct mobile patrols and inspections to ensure facility safety and compliance
- Identify hazards, risks, and unauthorized access
- Respond to emergencies including medical incidents and hazardous situations
- Document incidents and maintain accurate reports
- Preserve incident scenes for investigations
Healthcare Security Officer
Secuitas
Sacramento, CA
08.2017 - Current
Healthcare Security Officer at Kaiser Permanente
August 2017 – August 2020
- Monitor facility activity and enforce safety and security procedures
- Control access points and verify credentials
- Respond to incidents and assist with emergency situations
- Prepare logs and reports documenting daily operations
Education
High School Diploma - IT Network Security
Cosumnes River College (CRC)
Sacramento, CASkills
- Technical Skills
- Windows 10/11 installation, configuration, and troubleshooting
- Hardware diagnostics and system troubleshooting
- BIOS configuration and system setup
- Software troubleshooting (OS errors, application issues)
- Lenel 20 (CCTV monitoring, alarm response, access control, badge/ID management, audit tracking)
- Resolver Incident Management System (incident tracking, dispatch coordination, reporting, case management)
- Push-to-Talk (PTT) communication systems / radio dispatch
- Microsoft Office and general computer applications
- Networking fundamentals (CompTIA A, Network, Security exposure) Relevant Coursework
- Network Systems Administration (Windows Server)
- Network Client Systems (Windows 10)
- Network Security Fundamentals (Security)
- Networking Technologies (Network)
- Ethical Hacking
- Linux Network Administration
- Scripting for Cybersecurity (Python)
- Computer Information Systems Additional Skills
- Bilingual: Hmong & English
- Strong analytical and investigative skills
- Excellent communication and report writing
- Problem-solving and critical thinking
- Ability to multitask in high-pressure environments
- Team collaboration and independent work
Timeline
Dispatcher
Blackstone Consulting Inc
10.2025 - Current
Mobile Patrol Security Officer at Kaiser Permanent
Allied Universal Security Services
01.2020 - Current
Healthcare Security Officer
Secuitas
08.2017 - Current
High School Diploma - IT Network Security
Cosumnes River College (CRC)