CHONA CABORNIDA
Regina, Saskatchewan,SK
Summary
My Skills and interest is more on Costumers Service. I Love dealing with people,Giving them personalized service depends on what the guest needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Macao Imperial Tea
12.2022 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Server
East Side Mario's Restaurant
11.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Care Aide
Hayes Haven Personal Care Home
01.2022 - 08.2022
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted residents with activities of daily living, promoting independence and dignity.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Documented patient progress accurately and consistently in electronic medical records, supporting continuity of care across providers.
Supervisor
Tim Hortons
12.2019 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed and implemented customer service policies to enhance satisfaction.
Restaurant Manager
TGIF Fridays Restaurant
09.2008 - 11.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Associate of Science - Hotel And Restaurant Management
Jose Rizal College
Mandaluyong, Philippines2008
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
Languages
English
Professional Working
Certification
- First Aid Training - 2 Years
Timeline
Supervisor
Macao Imperial Tea
12.2022 - 08.2023
Server
East Side Mario's Restaurant
11.2022 - 12.2022
Care Aide
Hayes Haven Personal Care Home
01.2022 - 08.2022
Supervisor
Tim Hortons
12.2019 - 08.2022
Restaurant Manager
TGIF Fridays Restaurant
09.2008 - 11.2019
Associate of Science - Hotel And Restaurant Management
Jose Rizal College
- First Aid Training - 2 Years
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