Summary
Overview
Work History
Education
Skills
Yoga, fitness
Timeline
Generic

Cholpon Osmonalieva

Toronto,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Service Manager

Self-employment
02.2022 - 10.2023


  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Plan, and administer contracts and agreements with logistics companies
  • Save, store and adjust data bases on vehicles (cars, SUV’s) to make the selection system easier and more user-friendly



Сredit Manager

OJSC KeremetBank
01.2014 - 02.2022
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Negotiations with clients and support of loans
  • Accounting and control and deposit base
  • Accrual, capitalization, and payment of interest on deposits
  • Formation of reports on the deposit base

Accountant

Credit Department Tolgo-Tash
01.2010 - 03.2013
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.

Education

Bachelor of Science - Economics

Kyrgyz Agrarian University K.I. Skryabin
Kyrgyzstan, Bishkek
02.2008

Skills

  • Staff Supervision
  • Critical Thinking
  • Customer Service Management
  • Service Quality Management
  • Goal Setting
  • Workplace Safety
  • Quickly learning
  • Diligence and punctuality

Yoga, fitness

I usually do yoga first thing in the morning because it helps me relax from everyday stress.
I go to the gym 2 times a week to keep my body in good shape and get a boost of energy for the whole day.

Timeline

Service Manager

Self-employment
02.2022 - 10.2023

Сredit Manager

OJSC KeremetBank
01.2014 - 02.2022

Accountant

Credit Department Tolgo-Tash
01.2010 - 03.2013

Bachelor of Science - Economics

Kyrgyz Agrarian University K.I. Skryabin

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Cholpon Osmonalieva