Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Choity das

Toronto

Summary

Dynamic leader with proven expertise in customer service and team building. Excelled in training and mentoring, enhancing team performance and customer satisfaction. Skilled in customer relations, adept at resolving issues efficiently. Achieved notable improvements in service delivery, demonstrating a commitment to excellence and a positive impact on business outcomes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Socretis
02.2024 - Current
  • Coached employees through day-to-day work and complex problems.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Created, prepared, and delivered reports to various departments.

Customer Service or Cashier

Katia
11.2022 - 05.2023
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.

Volunteer

Andrew
11.2022 - 11.2022

I worked for a month there, there was a festival for a month so i worked there as a customer service maintain guest satisfaction

Education

Post Graduation Diploma - Hospitality And Event Management

Humber College
Toronto
04-2025

Skills

  • Customer Service
  • Team Building and Leadership
  • Training and mentoring
  • Customer Relations

Languages

English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual

Certification

smart serve, cansell certificate

Timeline

Customer Service Supervisor

Socretis
02.2024 - Current

Customer Service or Cashier

Katia
11.2022 - 05.2023

Volunteer

Andrew
11.2022 - 11.2022

Post Graduation Diploma - Hospitality And Event Management

Humber College
Choity das