Chohee Park

• Analyzed customer behavior and developed strategies to improve customer experience.
• Answered questions and resolved customer complaints for over 70 customers.
• Achieved product retention rate goal of 100% and sold other additional products to customers who canceled their contract.
• Ranked highest in customer satisfaction scores and won branch’s Friendly Staff Award
• Trained new employees in job tasks , company policies, and customer service skills.

• Assisted with general administrative tasks and projects, resulting in positive impact on company's overall performance
• Organized financial and legal documents by scanning or Excel and accurately classified and updated them

• Greeted visitors, answered phones, directed inquiries, and ordered office supplies
• Provided support to journalists, positively influencing company's overall performance

• Created and updated spreadsheets, presentations, forms, and databases
• Took and distributed meeting minutes
• Collaborated with other departments on ongoing projects

· Took orders from customers and operated POS

· Checked inventories and made drinks and brunch for customers

· Prepared and served foods to meet customers' dietary needs