Chloey Means
Villisca
Summary
Dynamic and detail-oriented professional with a proven track record at United Farmers Cooperative/New Cooperative Inc, adept at enhancing customer experiences and streamlining grain contract processes. Excelled in collaborative environments, demonstrating adaptability and strong communication skills. Achieved significant improvements in customer retention and operational efficiency through meticulous attention to detail and a courteous demeanor.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Grain Customer Service
United Farmers Cooperative/New Cooperative Inc
12.2022 - Current
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and policies and creating welcoming, positive experiences.
- Execute cash buy, price later, future offer and deferred payment grain contracts and sales.
- Manage reports to execute accurate grain settlements.
- Support growth in customer relationships and retention.
- Comprehensive understanding of all aspects of grain merchandising.
Grain Harvest Assistance
Gavilon Grain/Viterra Grain
08.2022 - 11.2022
- Grain Scale Operations
- Extensive involvement with all aspects of grain receipts including GMO grain testing and train grading.
- Collaborative involvement with local producers including harvest meal deliveries.
- Completed organizational tasks including ticket errors and filing.
Scale Technician and Grain Merchandiser Intern
Poet Biorefining
08.2021 - 06.2022
- Scale operations for grain, feed and ethanol bioproducts.
- Executed and reviewed grain contracts with producers
- Assisted with Watch Me Grow program
- Gained basic understanding of futures months, basis, pricing, grain contracts, bid sheets, ethanol production, and feed products.
- Operated systems including AGRIS, DBS, DBC, Gradable, UlitPro, OneNote, MS Word and internal portals.
- Executed attentive and professional telephone conversations with local producers.
Education
Associate of Applied Science - Agriculture Business
Southwestern Community College
Creston, IA05-2023
Skills
- Detail oriented
- Effective oral and written communication skills
- Adaptability and flexibility
- Self aware
- Collaborative
- Courteous demeanor
- Clerical support
- Punctuality and reliability
Timeline
Grain Customer Service
United Farmers Cooperative/New Cooperative Inc
12.2022 - Current
Grain Harvest Assistance
Gavilon Grain/Viterra Grain
08.2022 - 11.2022
Scale Technician and Grain Merchandiser Intern
Poet Biorefining
08.2021 - 06.2022
Associate of Applied Science - Agriculture Business
Southwestern Community College
Similar Profiles
Vaibhav DarjiVaibhav Darji
Jr. Assistant (IT Services) at Indian Farmers Fertiliser Cooperative LimitedJr. Assistant (IT Services) at Indian Farmers Fertiliser Cooperative Limited
CINDY MAYOYACINDY MAYOYA
Project Engineer at Magapuy Farmers Multi-Purpose CooperativeProject Engineer at Magapuy Farmers Multi-Purpose Cooperative
Bryce BaxterBryce Baxter
Sales Assistant at Pike Farmers CooperativeSales Assistant at Pike Farmers Cooperative