Chloé Redmond
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
13
13
years of professional experience
Work History
Community Worker
Fondation de la Visite
11.2021 - Current
- Provided comprehensive support to new mothers and infants through weekly home visits.
- Established trust-based relationships by demonstrating empathy, active listening, and cultural sensitivity.
- Collaborated with a multidisciplinary team and external partners to ensure holistic support for families.
- Facilitated open discussions on parenting challenges, delivering tailored advice on child development.
- Connected families with appropriate resources and referrals to enhance child safety and well-being.
- Demonstrated professionalism in managing conflicts, respecting boundaries, and maintaining confidentiality.
- Accompanied mothers on errands, medical appointments, and visits to community organizations to address specific needs.
Lean Manufacturing Intern
Tesla
05.2017 - 08.2019
- Organized and facilitated one-week kaizen events to train local teams and solve high-visibility problems
- Worked with shop leaders to identify critical problems and opportunities impacting key performance metrics
- Consulted, led and participated in special projects brought to the team by executive management
- Drove engagement in the Continuous Improvement program through training and by modeling the way through my own improvements.
- Applied analytical skills and scientific technical principles in problem solving and development.
- Developed streamlined manufacturing process, which boosted productivity and saved $700 000.
Customer Experience Specialist
Tesla
06.2016 - 04.2019
- Played a key role in the successful introduction of Model X and Model 3 to the Canadian market, significantly contributing to their impactful market debut.
- Engaged walk-in guests promptly and personally, fostering meaningful conversations that left them feeling genuinely welcomed.
- Elevated guest experience through tailored interactions, providing insightful answers to queries and catering to individual preferences.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Contributed to a robust sales pipeline by effectively capturing customer information and orchestrating test drives, nurturing potential buyers.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Committed to delivering the highest level of customer service, building strong relationships with both current and future Tesla owners.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
Fleet Optimization Intern
Taxelco
05.2018 - 08.2018
- Analyzed electric vehicle data to predict the vehicle's consumption rate and charging time, to optimize the electric taxi fleet.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Utilized data visualization tools to effectively communicate business insights.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Tested data prediction algorithms based on historical data.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Bus Person and Hostess
National Arts Centre
01.2013 - 01.2015
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
Store Manager
La Cigale Ice Cream Shop
01.2011 - 01.2012
- Led a team of 23 employees to deliver an exceptional client experience in our beloved boutique-style ice cream shop with a firm dedication to fostering excellence.
- Created a high-performance work environment and promoted teamwork
- Provided comprehensive training to new employees, ensuring a skilled and motivated team
- Managed cash operations and reconciliations with precision
- Crafted memorable customer interactions, driving loyalty and repeat business
- Optimized processes for improved efficiency and increased store revenue.
Education
Bachelor's Degree - Industrial Engineering
Polytechnique Montréal
Montreal, QC2020
College Studies Degree - Pure And Applied Sciences
Cégep De L'Outaouais
Gatineau, QC2014
High School Diploma -
École Secondaire De L'Île
Gatineau, QC2012
Skills
- Time Management
- Interpersonal Skills
- Product Knowledge
- Teamwork
- Sales Pipeline
- Lean Principles
- Management
- Cultural Sensitivity
- Project Coordination
- Data Analysis
- Presentation Skills
Additional Information
Tesla Performance Award
Outstanding product specialist performance, fast learning abilities, leadership and great store contribution.
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Community Worker
Fondation de la Visite
11.2021 - Current
Fleet Optimization Intern
Taxelco
05.2018 - 08.2018
Lean Manufacturing Intern
Tesla
05.2017 - 08.2019
Customer Experience Specialist
Tesla
06.2016 - 04.2019
Bus Person and Hostess
National Arts Centre
01.2013 - 01.2015
Store Manager
La Cigale Ice Cream Shop
01.2011 - 01.2012
Bachelor's Degree - Industrial Engineering
Polytechnique Montréal
College Studies Degree - Pure And Applied Sciences
Cégep De L'Outaouais
High School Diploma -
École Secondaire De L'Île
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