CHLOE (HYUN JOO) OH
BURNABY,Canada
Summary
- Fluent in Korean, Japanese, and English, showcasing unparalleled organizational skills and exceptional client support.
- Excelled in building customer relationships and managing inventory, demonstrating a perfect blend of communication prowess and meticulous attention to detail.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Agent
STRATETIC AVIATION
Vancouver, British Columbia
06.2024 - Current
- Resolved customer complaints quickly and efficiently.
- Identified opportunities to improve customer service processes and procedures.
- Updated customer records in the CRM system accurately with each interaction.
- Attended training sessions regularly to stay current on new products or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
COSMETICS MANAGER
Myeongdong The Saem/BRTC
Seoul
09.2009 - 11.2011
- Adhered to established policies regarding returns or exchanges of merchandise by customers
- Utilized problem solving skills to address operational issues within the department
- Created strong customer relationships through excellent customer service skills related to beauty and skin products
- Developed and maintained positive working relationships with vendors, suppliers, and staff members
- Managed inventory control of cosmetics and other beauty products
NAIL TECHNICIAN
Hana Nail Salon
Osaka
11.2001 - 08.2009
- Performed thorough sanitation procedures before and after each client service
- Handled all aspects of customer service, including greeting customers, answering questions, and providing advice on product selection
- Scheduled, reserved, and booked appointments for clientele for nail services
- Perfected manicures, pedicures, and artificial applications, keeping up with demands of current trends
CUSTOMER SERVICE REPRESENTATIVE
Lotte Hotel
Seoul
04.2001 - 09.2002
- Handled customer complaints and inquiries in a courteous and efficient manner
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Provided cleaning services as needed
ASSISTANT MAKEUP ARTIST
01.1998 - 06.1999
- Proficient in selecting the most suitable colors and techniques to enhance clients' features
- Adept at working with all types of skin tones and textures
- Successfully collaborated with photographers, stylists, models
Education
COMPLETED COURSEWORK TOWARDS LANGUAGE INSTRUCTION FOR NEWCOMERS -
Coquitlam Continuing Education
COMPLETED COURSEWORK TOWARDS BACHELOR OF ARTS (B.A.) - HOSPITALITY MANAGEMENT
Hanyang Women's University
Skills
- Customer service
- Nail salon management
- Communication
- Detail-oriented
- Highly-organized
- Highly-efficient under pressure
- Client needs assessment
- Support provision
Certification
- Occupational First Aid Level 1, Metro Safety Training, 02/08/27
- Nail Technician certification level 1/2, Korea
- Make-up artist certification, Paraguay, South America
Languages
- Korean, Native
- Japanese, Fluent
- English, Fluent
Timeline
Customer Service Agent
STRATETIC AVIATION
06.2024 - Current
COSMETICS MANAGER
Myeongdong The Saem/BRTC
09.2009 - 11.2011
NAIL TECHNICIAN
Hana Nail Salon
11.2001 - 08.2009
CUSTOMER SERVICE REPRESENTATIVE
Lotte Hotel
04.2001 - 09.2002
ASSISTANT MAKEUP ARTIST
01.1998 - 06.1999
COMPLETED COURSEWORK TOWARDS LANGUAGE INSTRUCTION FOR NEWCOMERS -
Coquitlam Continuing Education
COMPLETED COURSEWORK TOWARDS BACHELOR OF ARTS (B.A.) - HOSPITALITY MANAGEMENT
Hanyang Women's University
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