CHLOE WESTON
Mississauga
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in multi-tasking, task prioritization, and effective time management. A collaborative team player able to work well with others as well as independently. Flexible and adaptable to ever-changing work environments. Experienced in complaint resolution, improving customer experience, and building customer loyalty. Skilled in creating appealing product displays and organizing products to attract customers. Knowledgeable in retail loss prevention, able to aid in shrink reduction and loss recovery. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
7
7
years of professional experience
Work History
Customer Experience Representative
THE NOOKS
05.2023 - 08.2023
- Acted as Health and Safety Representative ensuring staff performed tasks safely and store was equipped with sufficient safety supplies
- Welcomed, engaged and connected with customers in-store, by phone and online
- Understood and communicated store policies, services and events
- Learned about various makers’ products and shared expertise with customers
- Assisted customers in locating and selecting products and made customer-specific suggestions to encourage product purchases
- Processed POS transactions quickly and accurately
- Ensured the store was visually appealing through product presentation, replenishment, store housekeeping, store maintenance and visual displays
Costume & Set Designer/Assistant Stage Manager
CAEZUS, FRINGE FESTIVAL
06.2023 - 07.2023
- Designed set and costumes for the stage including mock-up sketches and reference mood boards
- Sourced set and costume pieces within the given budget
- Painted set pieces to match desired aesthetics
- Ensured the safety of cast members interacting with set pieces
- Measured and tailored costumes to fit individual cast members
- Assisted in backstage costume changes during the show
- Ensured props located stage right were present and handed off to necessary cast members during the show
Stylist
BANANA REPUBLIC
02.2023 - 05.2023
- Translated and adapted current fashion trends to meet customer styling needs
- Connected and engaged with customers authentically to understand their styling needs
- Served as a Brand storyteller to drive sales and achieve store goals, with the customer as the primary focus
- Assisted in creating an inclusive environment where customers and employees feel a sense of belonging
- Supported sales floor, fitting room, cash wrap, and back of house, as required
Sales Representative
BULK BARN
08.2016 - 08.2022
- Demonstrated excellent customer service by greeting customers in a friendly manner, answering customer inquiries, and assisting customers with individualized shopping needs
- Resolved customer concerns efficiently and professionally, ensuring their needs were met
- Maintained a clean store while adhering to all safety, sanitization, and food handling regulations
- Maintained neat appearance of store aisles & shelves while ensuring new and transferred products were stocked on product displays
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Assistant
PROUSE POTTERY AND SOAP CO
07.2018 - 09.2018
- Tasked with painting and glazing pottery using specific techniques to display and sell
- Provided input and physical labour using a variety of tools to assist with the preparation of upcoming projects
- Provided art and illustrations as needed
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Diploma - Interior Design
SHERIDAN COLLEGE
Mississauga, ON2024
High School Diploma -
Glendale Secondary School
Hamilton, ON06.2020
Skills
- Customer Retention Strategies
- Client Needs Assessment
- Complaint Resolution
- Safety and Cleanliness Standards
- Store Policies and Procedures
- Team Cooperation
- POS Transactions
- Merchandising and Display
- Inventory Replenishment
- Time Management
- Shrink Management
Timeline
Costume & Set Designer/Assistant Stage Manager
CAEZUS, FRINGE FESTIVAL
06.2023 - 07.2023
Customer Experience Representative
THE NOOKS
05.2023 - 08.2023
Stylist
BANANA REPUBLIC
02.2023 - 05.2023
Assistant
PROUSE POTTERY AND SOAP CO
07.2018 - 09.2018
Sales Representative
BULK BARN
08.2016 - 08.2022
Diploma - Interior Design
SHERIDAN COLLEGE
High School Diploma -
Glendale Secondary School
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