Chloe Taylor
Okotoks
Summary
Experienced and customer-oriented employee with a strong commitment to providing exceptional service and maintaining a productive work environment. Known for friendliness and reliability, consistently delivering top-notch customer service while efficiently handling cash and card transactions with precision. Excellent multitasking skills to seamlessly handle multiple responsibilities, ensuring smooth operations and customer satisfaction. Offering excellent interpersonal skills, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in any role.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
09.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Cultivated positive and inviting cafe atmosphere, encouraging repeat business and word-of-mouth referrals.
Merchandiser
Rainbow Greenhouses
05.2023 - 08.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Cashier
Visions Electronics
11.2022 - 02.2023
- Provided efficient and courteous service to customers.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Resolved and de-escalated issues to address customer concerns. Developed strong customer relationships to support satisfaction and loyalty.
- Used POS system to complete purchases for customers.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Home Depot
05.2022 - 08.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked a flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Diploma -
Foothills Composite High School
Okotoks, ABSkills
- Customer service expertise
- Cash handling expertise
- Accounts receivable management
- Comprehensive understanding of products
- Prioritization and scheduling expertise
- Sanitization techniques
- Supportive group participant
- Effective problem resolution
- Strong attention to accuracy
- Personable interaction skills
Timeline
Barista
Starbucks
09.2023 - Current
Merchandiser
Rainbow Greenhouses
05.2023 - 08.2023
Cashier
Visions Electronics
11.2022 - 02.2023
Cashier
Home Depot
05.2022 - 08.2022
Diploma -
Foothills Composite High School
Similar Profiles
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Haley LongHaley Long
Barista at StarbucksBarista at Starbucks