Chloe Stanners
Signature Skin Care
CARLSBAD
2
Languages
13
years of professional experience
Dedicated with over 8 years of experience in customer service and client relations. Expertise in coordinating schedules and managing communications to ensure seamless operations and high-quality support.
Work History
Administrative Assistant
8 Years 4 Months- Coordinated scheduling and appointments for clients, optimizing daily operations.
- Managed communication between departments, ensuring seamless information flow.
- Streamlined office procedures, enhancing efficiency and reducing turnaround times.
- Developed and maintained filing systems, improving document retrieval processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Level 1 Associate
1 Year 11 Months- Scanned reports on medical device issues in Tandem’s Global Post Market Surveillance department and submitted findings to the FDA.
- Executed responsibilities in a fully remote capacity.
- Facilitated teamwork to identify and troubleshoot problems within the department.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Scheduler
1 Year 2 Months- Created unique weekly schedules for 40 individual guests, every week.
- Utilized grid methods to ensure schedule efficiency and avoid overlaps.
- Incorporated guest preferences to create personalized and memorable experiences.
- Printed and labeled schedules while assisting coworkers with their duties.
Physician Support Specialist
4 Years 9 Months- Communicate with doctors' offices by phone, to pursue prescription orders and/or required medical records to ship a patient’s order
- Provide excellent customer service while communicating with provider offices and teammates
- Handled high volume of incoming calls daily to assist customers
- Maintained accurate, detailed records in company database to ensure compliance and support efficient operations
- Reviewed documents from inbound faxes for validity, scanned and organized documents digitally for accurate data entry
- Manage assigned email inbox to correspond with appropriate teammates
- Performed job duties in a remote work environment to maintain productivity
Guest Experience Concierge
3 Years 5 Months- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Managed reservations and room assignments, ensuring seamless check-in and check-out processes.
- Coordinated transportation arrangements, enhancing guest travel experiences through efficient logistics.
- Provided local recommendations, showcasing knowledge of attractions to enhance guest enjoyment.
- Collaborated with housekeeping to ensure room readiness and cleanliness standards were met consistently.
Education
Associate of Science - Business
Skills
Office administration
Document management
Call handling
Customer service
Scheduling coordination
Computer skills
Time management
Client relations
Problem solving
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Level 1 Associate
Tandem Diabetes
01.2023 - 12.2024Read More
Scheduler
Golden Door
11.2021 - 01.2023Read More
Administrative Assistant
Signature Skin Care
05.2018 - CurrentRead More
Physician Support Specialist
Advanced Diabetes Supply
06.2017 - 03.2022Read More
Guest Experience Concierge
Four Seasons Hotel
01.2014 - 06.2017Read More
Miracosta College
Associate of Science from Business
Read More