Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Chloe Spyropoulos

Calgary,Alberta

Summary

Dynamic and customer-focused professional with experience as a Restaurant Hostess at Hotel Arts Kensington. Expert in managing group reservations and enhancing customer satisfaction through exceptional service. Proven ability to prioritize tasks and solve complex problems in fast-paced environments, ensuring efficient dining flow and memorable guest experiences.

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Hotel Arts Kensington
06.2022 - Current
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Completed daily side work and opening and closing duties without fail.
  • Advised customers about special offerings and menu items to help drive sales.

Restaurant Hostess

Charcut University District
09.2024 - 03.2025
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Education

High School Diploma -

Mount Royal University
Calgary, None
04-2025

High School Diploma -

St. Francis High School
Calgary, AB
05-2024

Skills

  • Complex Problem-solving
  • Service prioritization
  • Group reservations management
  • Customer service
  • Dining customer service
  • Strong multitasking

Accomplishments

2025 White Hat Award, Exceptional Customer Service

Languages

English
Full Professional

Timeline

Restaurant Hostess

Charcut University District
09.2024 - 03.2025

Restaurant Hostess

Hotel Arts Kensington
06.2022 - Current

High School Diploma -

Mount Royal University

High School Diploma -

St. Francis High School

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Chloe Spyropoulos