Chloe Shaw Aufgang
North York,ON
Summary
Dedicated and customer-oriented professional with experience in both service and retail industries, bringing a wealth of knowledge and skills to any team. Adept at handling busy environments with ease, consistently delivering excellent customer service and fostering positive relationships with both colleagues and patrons. Demonstrates a strong work ethic, adaptability, and a commitment to continuous improvement, eager to leverage skills to contribute to the success of a dynamic organization.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Killarney Mountain Lodge
06.2023 - 08.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Sales Associate
Browns Shoes Inc
10.2022 - 12.2022
- Welcomed customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Restaurant Server & Hostess
Union Social Eatery
08.2021 - 10.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Established knowledge of menu items and flavours, engaging customers to make personal decisions based on taste and interest.
- Utilized POS system to place orders, manage bills, and handle complimentary items.
Education
DCS / DEC - Fashion Business Management
Seneca College
Toronto, ON05.2025
High School Diploma -
Royal Vale High School
Montréal, QC05.2020
Skills
- French - Fluent
- Smart Serve Certified
- Documentation and Recordkeeping
- POS Transactions
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Dependable and Responsible
- Credit and cash payments
Timeline
Front Desk Agent
Killarney Mountain Lodge
06.2023 - 08.2023
Sales Associate
Browns Shoes Inc
10.2022 - 12.2022
Restaurant Server & Hostess
Union Social Eatery
08.2021 - 10.2022
DCS / DEC - Fashion Business Management
Seneca College
High School Diploma -
Royal Vale High School
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