Chloe Sadorsky

As a Barista, I am responsible for making the drinks, food, and working the drive-thru and cash register. Some of my roles included:

• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

As the HR Administrator I was responsible for providing administrative support to the Human Resources Department.

• This included acting as the first point of contact for general inquiries from applicants, coordinating and running intake day, providing support to the Manager and Director of Human Resources, as well as other support as required
• This position required strong communication and interpersonal skills, in writing and verbally
• Key tasks included: Tracking applicant status and ensure timely processing to intake day, Supporting applicants through the security guard testing and licensing application process for both Ontario and Quebec, Answering questions from applicants on the process and next steps, Verifying applicant files to ensure all pre-hire requirements (training, vaccination, fingerprints, security clearance application) were complete, Following-up with applicants for any outstanding requirements and coordinating with applicable stakeholders as required, Scheduling applicants for intake and ensuring all new hire documents were completed, Communicating with other departments to ensure they were kept abreast of all new hires, Coordinating and running intake day (onboarding) twice a week

• As a cashier supervisor, I was responsible for running front end operations effectively and efficiently and supervising all cashiers on shift while providing exceptional customer service
• My duties included: greeted as well as greeting and serving customers while processing customer purchases through the cash register
• This included: Providing outstanding customer service through timely checkout, exhibiting a positive attitude with customers, peers, and management, Ensuring customer satisfaction by training new cashiers properly to company policies, Training and supervising cashiers to company policies, Managing the service desk and all cashier related issues, such as cashing out registers and closing registers, coordinating breaks and schedules, conducting overrides for errors and refunds, providing change for cashiers, ensuring each till is supplied with enough money for the shift and handling customer returns, Tallying up sales totals at the end of the night which including, collecting, counting, and depositing the money, Operating registers, scanners, scales, and credit card/debit card terminals to process sales transactions while maintaining an accurate cash drawer, Memorizing product locations throughout the store and being able to direct customers or make suggestions, Handling exchanges and refunds in a quick, efficient manner, Maintaining a clean and orderly front end ensuring all health and safety protocols are adhered to, Assisting other departments as required, Working at customer service and selling tobacco, alcohol, and lottery, Responding to customer questions and comments while resolving customer complaints / issues with courtesy and accuracy, Having a strong understanding of retail math and experience using a retail POS system.

As Team Lead, I managed the team on staff during sports events in TD place arena. Some of my roles consisted of:

• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Increased customer satisfaction by providing efficient and friendly service at the concession stand.
• Maintained a clean and organized concession area, ensuring a positive customer experience.
• Handled cash transactions accurately, contributing to balanced register drawers and reduced discrepancies.
• Processed credit card payments securely, protecting sensitive customer information.
• Managed inventory levels effectively, reducing waste and ensuring availability of popular items.
• Collaborated with team members to provide seamless service during busy periods and events.
• Assisted in training new concession staff, sharing best practices for excellent customer service skills.