Chloe Rowan
Langley
Summary
With over 4 years of management experience and 13 years in the hospitality industry, I am a highly motivated individual with excellent sales and communication skills. In my current role, I successfully lead a team of 30+ employees, demonstrating the ability to work independently as well as collaboratively. Responsibilities include hiring and scheduling, ordering, receiving inventory, building and maintaining guest relations, conducting performance reviews, and fostering team building. Renowned for honesty, reliability, and trustworthiness, I am a strategic thinker who pays meticulous attention to detail. I am actively seeking out development opportunities to embrace new challenges. Capable of inspiring and motivating teams to consistently achieve high standards and possesses a solid background in managing daily operations and driving team performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Italian Osteria + Cheesebar- JRG
05.2024 - Current
- Managed all budget implementations, employee reviews, training, scheduling, and contract negotiations.
- Met and often exceeded financial operational targets.
- Cultivated strong relationships with food and beverage vendors and representatives or all aspects of the restaurant to ensure long-term success and loyalty.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction and record low turnover.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions and utilizing training techniques.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Collaborated with Barmetrix to ensure liquor inventory and policies were followed correctly.
- Operated using Squirrel POS, Cuboh and Square.
- Menu collaboration for both food and beverage menus.
- JOHSC Member
Bar Leader, General Manager
S+L Kitchen and Bar- JRG
08.2021 - 05.2024
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Consistently met or exceeded sales targets through proactive upselling efforts and superior product knowledge.
- Evaluated employee performance regularly, identifying areas for improvement and providing targeted feedback to drive their professional growth.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Server
Dublin Crossing Irish Pub
09.2018 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server / Cook
Salty’s Fish and Chips
01.2016 - 09.2018
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bartender
Violet Inc. Alcohol Promotions Company
10.2015 - 12.2015
Accounts Associate / Server
Fubar Night Club
07.2014 - 12.2015
Server
Kinghorn Golf Club
03.2011 - 01.2013
Education
Bachelors - Applied Biology and Forensic Science
University of Stirling
01.2015
Skills
- Effective Team Management
- Conflict Resolution
- Squirrel POS Systems
- Clear POS Systems
- Cuboh POS System
- Square POS System
- Excel Spreadsheet Management
Certification
- First Aid Certification - St John's Ambulance
- CPR/AED Certification - St John's Ambulance
- Serving it Right - Certification ID - 1965786
- JOHSC Committee
- Full Drivers License
Timeline
General Manager
Italian Osteria + Cheesebar- JRG
05.2024 - Current
Bar Leader, General Manager
S+L Kitchen and Bar- JRG
08.2021 - 05.2024
Server
Dublin Crossing Irish Pub
09.2018 - 08.2021
Server / Cook
Salty’s Fish and Chips
01.2016 - 09.2018
Bartender
Violet Inc. Alcohol Promotions Company
10.2015 - 12.2015
Accounts Associate / Server
Fubar Night Club
07.2014 - 12.2015
Server
Kinghorn Golf Club
03.2011 - 01.2013
Bachelors - Applied Biology and Forensic Science
University of Stirling
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