Chloe Plante-Malhiot
Victoria,BC
Summary
With a background in fast-paced customer service roles, I am eager to redirect my focus towards my passion for animal welfare and build upon my experience in this field. My goal is to actively engage in hands-on techniques and contribute to community and social education programs. Currently, I am able to gain valuable laboratory skills in my role as a Veterinary Assistant/Receptionist, complementing the knowledge acquired through my degree. While my prior positions have honed my interpersonal, organizational, and communication abilities, I am seeking to expand into a positive and collaborative work environment with a cohesive team where I can continuously grow and enhance my skill set.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Animal Care Attendant
BCSPCA
07.2023 - Current
- Improve animal health by administering medications and vaccinations as per our veterinarian's instructions.
- Enhance facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
- Provide compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
- Assist with successful adoptions, matching animals with suitable forever homes.
- Increase efficiency in daily operations by maintaining accurate records of animal intake, treatments, and dispositions.
Veterinary Assistant/Receptionist
Lifeline Animal Clinic
07.2022 - Current
- Process new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Prepare blood analyses, urinalysis and cytology samples in addition to assisting with physical assessments by senior staff.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
Host
Milestones Grill + Bar
06.2022 - 10.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Line Cook
Famoso
08.2020 - 08.2021
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Prepared multiple orders simultaneously during busy hours.
- Work alongside others in an effective team environment.
Ride Operator
Calaway Park
04.2019 - 10.2019
- Served guests with an enthusiastic and helpful demeanor to promote positive, memorable experiences.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Obtained CPR and First Aid certifications to maintain guest safety in emergency situations.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
Education
Bachelor of Science - Biology
University of Victoria
Victoria, BC06.2024
High School Diploma -
Western Canada High School
Calgary, AB06.2020
Skills
- Team-oriented
- Highly motivated and takes initiative
- Customer service expertise
- Conflict resolution
- High-energy and stamina
- Veterinary assistance
- Vaccine administration
- Behavior observation
- Health monitoring
Certification
- Standard First Aid & CPR, AED level C Training and Basic Life Support certified through Red Cross - 2019
- Lifesaving CPR Instructor/Examiner, National Lifeguard and Swim Instructor/Examiner certifications through Lifesaving Society - 2019
- Successfully completed the Fear Free Shelter Program which educates healthcare professionals on how to eliminate fear, anxiety, and stress for animals in care to improve overall welfare - 2024
Languages
I am fully bilingual in both English and French
Personal Interests
- I enjoy participating in a weekly kickboxing class which promotes physical fitness, mental discipline, and improved confidence. Being able to embrace these challenging classes has lead to noticeable improvements in my health and overall well-being while allowing me to meet like-minded people in the community thus fostering a sense of camaraderie and shared commitment to personal growth.
- Spanning the fall of 2020, I dedicated weekly volunteer hours to provide essential support to the Animal Rescue Foundation (ARF) in Calgary, AB. Through my role on the dog care team, I actively contributed to the well-being and welfare of animals, while also supporting facility maintenance efforts. This hands-on experience provided me with invaluable insights into canine health and behavior, further deepening my passion for animal care and advocacy.
Timeline
Animal Care Attendant
BCSPCA
07.2023 - Current
Veterinary Assistant/Receptionist
Lifeline Animal Clinic
07.2022 - Current
Host
Milestones Grill + Bar
06.2022 - 10.2022
Line Cook
Famoso
08.2020 - 08.2021
Ride Operator
Calaway Park
04.2019 - 10.2019
Bachelor of Science - Biology
University of Victoria
High School Diploma -
Western Canada High School
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