Chloe Pacheco
Guelph
Summary
Dynamic retail professional with a proven track record, excelling in customer service and merchandise promotion. Recognized for enhancing sales through engaging displays and fostering team performance. Adept in inventory management and skilled in training staff, ensuring a high standard of service and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Carter's Oshkosh
03.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Generated reports detailing findings and recommendations.
Keyholder
Lush Fresh Handmade Cosmetics
11.2013 - 04.2015
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Increased sales by providing exceptional customer service and product knowledge.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Monitored and reported on sales trends, providing valuable insights for inventory management.
Education
Certificate - Esthetics
Fanshawe College of Applied Arts And Technology
London04.2011
Skills
- Customer service
- Store maintenance
- Merchandise promotion and display
- Computer proficiency
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
First Aid Certified - June 2022
St John Ambulance
Timeline
Supervisor
Carter's Oshkosh
03.2015 - Current
Keyholder
Lush Fresh Handmade Cosmetics
11.2013 - 04.2015
Certificate - Esthetics
Fanshawe College of Applied Arts And Technology
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