Chloe O'Neill
Sacramento
Summary
Results-oriented professional with extensive experience in team leadership and compliance oversight. Known for implementing effective marketing strategies and analyzing sales data to optimize operational efficiencies and enhance customer satisfaction. Results-oriented professional skilled in marketing strategy and customer relationship management. Successfully implemented initiatives that drove brand awareness and increased customer traffic, contributing to significant sales growth within the district.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Manager
BoxLunch
Sacramento, CA
05.2023 - Current
- Led daily operations across 12 to 15 store locations to enhance team performance.
- Coordinated inventory management processes to optimize stock levels across locations.
- Implemented marketing strategies to promote brand awareness and drive customer traffic.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
- Oversaw visual merchandising efforts to maintain appealing store presentations and layouts.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Identified and developed top talent to promote performance-oriented culture.
- Coordinated logistics for events, managing timelines and resource allocation including BoxLunch/Hot Topic events via San Diego Comic Con, BoxLunch Treat Truck, BoxLunch Bodega, Anime Expo and Star Wars Convention.
- Organized district volunteer shifts with brand partner "Feeding America" to promote local engagement and volunteer participation.
- Collaborated with Loss Prevention team members on investigations or special projects.
Multi-Unit Manager/District Training Store Manager
BoxLunch
Temecula, CA
07.2018 - 05.2023
- Managed staff scheduling and training for optimal performance.
- Ensured compliance with corporate policies and procedures consistently.
- Resolved conflicts between customers, vendors, and team members while ensuring satisfaction of all parties involved.
- Implemented programs to motivate employees and increase morale among staff members at each location.
- Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
Store Manager
Gymboree
Temecula, CA
09.2014 - 07.2018
- Managed staff scheduling and training for optimal performance.
- Ensured compliance with corporate policies and procedures consistently.
- Resolved conflicts between customers, vendors, and team members while ensuring satisfaction of all parties involved.
- Implemented programs to motivate employees and increase morale among staff members at each location.
- Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
Education
High School Diploma -
River Springs Charter
Temecula, CASkills
- Inventory management
- Marketing strategy
- Sales analysis
- Visual merchandising
- Compliance oversight
- Customer relationship management
- Team Leadership
- Loss Prevention
- HR Compliance
Certification
DISC Assessment
Timeline
District Manager
BoxLunch
05.2023 - Current
Multi-Unit Manager/District Training Store Manager
BoxLunch
07.2018 - 05.2023
Store Manager
Gymboree
09.2014 - 07.2018
High School Diploma -
River Springs Charter