Chloe Nevaeh Ellie Vandenhurk
Calgary
Summary
Friendly and reliable server with over 3 years of experience in high-paced restaurant environments, including bartending, hosting, and expo roles. Known for excellent customer service, upselling skills, and strong teamwork. Dedicated to creating positive dining experiences and maintaining a professional, organized approach under pressure. Seeking to contribute my skills and energy to a dynamic hospitality team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Boston Pizza - Southland, Calgary
02.2024
Waitress
Juliet's Castle - 16th Ave, Calgary
11.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress, Bartender
Boston Pizza - North Hill, Calgary
02.2024 - Current
Waitress, Bartender, Hostess, Expo
Boston Pizza - Gasoline Alley, Red Deer
07.2021 - 09.2023
- Managed tables with 60+ guests independently, delivering efficient and calm service while ensuring a positive dining experience for all patrons
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cleaner
Xterra Cleaning Company - Burman University
07.2019 - 08.2019
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, dorms and other similar areas according to established protocols.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
Education
Bachelor of Business Administration - Supply Chain Management
Mount Royal University
Calgary, AB04.2027
High School Diploma -
Notre Dame High School
Red Deer, AB06.2023
Skills
- Excellent Customer Service
- Upselling Techniques
- Communication & Teamwork
- Multitasking & Time Management
- Stress Management
- Organized & Dependable
- Menu recommendations
- POSI screen skills
Certification
- ProServe - Responsible Liquor Sales & Service
- Reel Facts - Responsible Gambling Awareness
- Red Cross Babysitting and Childcare Training
Timeline
Waitress
Juliet's Castle - 16th Ave, Calgary
11.2024 - Current
Waitress
Boston Pizza - Southland, Calgary
02.2024
Waitress, Bartender
Boston Pizza - North Hill, Calgary
02.2024 - Current
Waitress, Bartender, Hostess, Expo
Boston Pizza - Gasoline Alley, Red Deer
07.2021 - 09.2023
Cleaner
Xterra Cleaning Company - Burman University
07.2019 - 08.2019
Bachelor of Business Administration - Supply Chain Management
Mount Royal University
High School Diploma -
Notre Dame High School
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