Chloe Muñoz
Los Angeles
Summary
I’m seeking a community-focused role where I can apply my service experience and passion for engaging people in a collaborative environment that encourages growth and learning. With a background in e-commerce platforms and product management, I build positive relationships and drive sales through clear communication and teamwork. Guided by integrity, I’m committed to enhancing customer experiences while improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Crew Member
Trader Joe's
Los Angeles, CA
08.2021 - Current
- Delivered exceptional customer service in fast-paced environment
- Managed product stocking, rotation, and inventory accuracy
- Served as section leader and order writer
- Operated POS systems and handled cash with accuracy
- Collaborated cross-functionally to maintain store operations
Assistant Manager
Harvest Cafe
Ventura, CA
04.2018 - 06.2020
- Supervised daily front-of-house operations to ensure exceptional guest experiences
- Trained and mentored staff on customer service excellence and operational procedures
- Resolved customer complaints effectively, fostering positive relationships and repeat business
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
Sales Associate Manager
Salzer's Records & Video Store
Ventura, CA
08.2017 - 01.2019
- Provided exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty.
- Assisted in maintaining merchandise presentation standards to enhance store aesthetics and sales potential.
- Developed promotional displays in alignment with marketing strategies to increase product visibility and drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Head of E-Commerce
Red Consignment
Ventura, CA
11.2016 - 08.2017
- Analyzed e-commerce performance metrics to identify trends and optimize product offerings
- Mentored junior staff in e-commerce best practices and operational procedures, fostering team growth
- Managed inventory levels, ensuring product availability while minimizing excess stock
- Collaborated with cross-functional teams to enhance customer experience across digital platforms
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products
Education
High School Diploma -
Ventura High School
Ventura, CASkills
- Customer service
- Teamwork and collaboration
- Integrity and honesty
- Verbal and written communication
- Product management
- E-commerce platforms
- Food safety compliance
- Communication and media
Timeline
Crew Member
Trader Joe's
08.2021 - Current
Assistant Manager
Harvest Cafe
04.2018 - 06.2020
Sales Associate Manager
Salzer's Records & Video Store
08.2017 - 01.2019
Head of E-Commerce
Red Consignment
11.2016 - 08.2017
High School Diploma -
Ventura High School