Chloe Moulton

• Assisted day-to-day management of restaurant operations, including staff supervision, and inventory management
• Provided essential support across multiple locations
• Maintained visually appealing product displays to enhance the customer experience and maximize sales potential
• Implemented training programs to enhance staff performance and ensure adherence to company standards
• Played key role in maintaining a positive work culture, fostering teamwork, and promoting a commitment to excellence
• Conducted regular performance evaluations and provided constructive feedback to team members to support professional development
• Acted as a liaison between front-of-house and back-of-house teams to facilitate seamless communication and collaboration.

Built strong, lasting relationships with clientele, fostering customer loyalty and driving sales growth

• Demonstrated proficiency in menu knowledge, including pairings and specialty items, to enhance dining experience
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery to guests
• Managed cash transactions and processed payments accurately and efficiently
• Maintained clean and organized work environment, upholding health and safety standards at all times
• Demonstrated versatility by seamlessly transitioning between various roles, including table service, patio management, and ice cream preparation.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

• Delivered exceptional customer service, offering personalized assistance, product recommendations, and upselling strategies
• Cultivated welcoming atmosphere, ensuring guests felt valued and appreciated
• Managed inventory levels in alignment with management directives, minimizing waste and optimizing sales
• Executed various front-of-house responsibilities, including barista duties, with precision and efficiency
• Provided comprehensive training to colleagues, elevating their sales and customer service proficiency
• Demonstrated advanced proficiency in POS systems and resolved customer inquiries with professionalism and efficiency.