Chloe Moran
Oshawa,ON
Summary
Dedicated and reliable worker with good customer service and communication skills. Hard working and a versatile professional with experience in many job environments include, fast paced food service with a leadership position at Tim Hortons with strong skills in team coordination, customer service and cash handling as a cashier at food basics. Hands on experience in early child education fostering children's needs and education and providing a safe and nurturing environment for each child. Skilled in factory production work with a focus on precision, quality and safety. Reliable, hardworking and trustworthy, committed to excellence in every role.
Overview
8
8
years of professional experience
Work History
Early Childhood Educator Assistant
Helping Hands Daycare
06.2024 - Current
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained detailed records of each child''s progress, facilitating effective parent-teacher conferences focused on growth and improvement.
- Helped create a culturally responsive classroom where all students felt valued and respected by incorporating diverse learning materials into daily lessons.
- Offer children a variety of activities to enhance children's development in gross and fine motor skills, cognitive skills and language and communication skills and self help skills.
- Create a safe, nurturing and stimulating environment.
- help children with daily routines (e.g eating, learning, toileting, dressing and proper handwashing).
- Plan program planning for the class for the next week while following the ELECTS to make sure each subject is being met for each childs learning experience.
- Work as a team to follow daily routine with the children and keep the classroom tidy and clean for better flow in the classroom.
- Observe and report children's behavior and progress to teacher, parents and supervisor and keep childs daily routine updated on himama the app so all the parents and teachers can access.
Afternoon Floor Supervisor
Tim Hortons
05.2021 - 06.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Handle cash, balance tills and prepare deposits.
- Perform basic administrative duties like shift logs or end of day reports.
- Monitor waste and help reduce product loss and waste.
- Report to the store manager with updates or issues from the shift.
Factory Production Worker
CPK Interior Products
05.2020 - 04.2021
- Carefully packaged finished products and prepared for shipment.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Participated in regular performance evaluations, identifying areas for growth and development within the role.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Increased product quality by conducting regular inspections and identifying areas for improvement.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
Restaurant Team Member
Tim Hortons
08.2019 - 06.2020
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Handel Cash, Debit and credit transactions accurately.
- Greet customers respectfully and warmly while taking orders at the front counter or drive-thru.
- Answer questions about the menu items and make product suggestions if we don't have certain items available at that time.
- Ensure orders are completed accurately and efficiently.
- Assemble and prepare food items like bagels breakfast sandwiches, soups and wraps while following the proper food handling procedures.
- Follow recipes and portion control standards.
- Worked as a baker baking and preparing the doughnuts, timbits, cookies, croissants, bagels and all breakfast and lunch for the morning and afternoon.
- Use ovens and other baking equipment properly and safely.
- Decorate and finish doughnuts and pastries.
- Prepare trays for display and assist in organizing them attractively in the showcase.
- Prep food for the next day by washing and cutting produce into containers with plastic wrap with package date and expiry date.
- Stock baking trays in freezer for the baker in the morning.
Cashier and Customer Service
Food Basics
08.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Scan items or enter prices and coupons manually at the register.
- Process payments using cash debit/credit cards, gift cards or mobile phone payments.
- Give correct change and issue receipts.
- Process refunds/exchange and returns while following company procedures.
- Count cash in the drawer at the beginning and end of every shift to help balance the cash register and report any discrepancies to management.
- restock bags, receipt paper and other supplies needed.
- Provide information about promotions, discounts or loyalty programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Deli and Hot Food Bar
Sobeys
04.2018 - 06.2019
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Prepare sandwiches, rotisserie items and baked dishes while following proper food handling practices.
- Slice meats and cheese to customer specifications using deli slicer.
- Portion, weigh and package foods for sale by following food safety procedures including proper storage handling and temperature control.
- Set up and maintain deli and hot food bar displays to look fresh, full and appealing.
- Restock and rotate products to ensure freshness and reduce waste.
- Clean and sanitize equipment, counters, ovens and utensils everyday following the appropriate WHIMIS procedures for each task.
- Greet and assist each customer with orders at the deli and hot food counter.
- Offer suggestions, answer questions about ingredients and handel any special requests if possible to do so.
Shelf Stocker
Davis Your Independent Grocer
01.2017 - 01.2018
- Helped customers locate desired items and transfer oversized items to vehicles.
- Rotated merchandise, Checked and pulled defective or expired products from shelves.
- Answered customer questions and provided detailed product information and help direct the customer in the right direction to the product they are looking for.
- Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor.
- Maintained displays and ensuring that products are neatly arranged and readily available for customers.
- Facilitated efficient warehouse-to-shelf movement of merchandise, utilizing equipment such as pallet jacks or hand trucks when necessary.
- Organize trip totes of over the counter medicine onto the pharmacy shelf's.
- Organized seasonal End caps and move weekly sale products to the front of the store.
Education
No Degree - High School Diploma.
Sutton District HighSchool
Sutton ON06-2019
Skills
- Good Communication
- Empathy
- Time management
- Problem solving
- Adaptability
- Responsible
- Confident
- Positive attitude
- Teamwork and collaboration skills
- Cash handling
- Goal oriented
- Reliable and punctual
Languages
English
First Aid/CPR level C
Emergency and Standard first aid/CPR-C & AED
Rescue 7 with Tim Mash
Date of issue: Sept 11/24
Date of expiry: Sept 11/27
Timeline
Early Childhood Educator Assistant
Helping Hands Daycare
06.2024 - Current
Afternoon Floor Supervisor
Tim Hortons
05.2021 - 06.2023
Factory Production Worker
CPK Interior Products
05.2020 - 04.2021
Restaurant Team Member
Tim Hortons
08.2019 - 06.2020
Cashier and Customer Service
Food Basics
08.2019 - 04.2020
Deli and Hot Food Bar
Sobeys
04.2018 - 06.2019
Shelf Stocker
Davis Your Independent Grocer
01.2017 - 01.2018
No Degree - High School Diploma.
Sutton District HighSchool
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