Chloe McAuliffe
Banff,AB
Summary
Dynamic and detail-oriented hospitality professional with extensive experience in high-volume dining, luxury service, and event coordination across renowned establishments in Banff, Lake Louise, and Jasper. Skilled in providing exceptional guest experiences through expert food and beverage knowledge, attentive customer service, and adherence to safety and sanitation standards. Adept at workflow coordination, team collaboration, and maintaining an organized and professional environment. Proven expertise in wine and liquor service, event setup, and ensuring seamless operations in fast-paced settings. Dedicated to exceeding guest expectations and contributing to memorable dining and lodging experiences.
Overview
3
3
years of professional experience
Work History
Banquet Server
Westin
Whistler, British Columbia
06.2025 - Current
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
Outlet Server
Fairmont
Jasper, AB, AB
04.2025 - 06.2025
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
Casual Event Server
Fairmont Banff Springs
Banff, AB
10.2024 - 03.2025
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Greeted guests upon arrival and provided assistance throughout the event.
Server
Banff Centre
Banff, Alberta
06.2024 - 03.2025
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Gold Lounge Server
Fairmont Chateau Lake Louise
Lake Louise, AB
02.2024 - 06.2024
- Greeted customers and provided menus.
- Maintained proper stock levels of tableware, glassware, linens. for the lounge area.
- Followed all safety and sanitation regulations according to company policies.
- Removed used dishes from tables in a prompt and efficient manner.
- Assisted with setting up events such as banquets or parties when needed.
Server
Sky Tram / Marmot Basin
Jasper , AB
08.2023 - 01.2024
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Resolved customer complaints in a professional manner.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Poured wine, beer and cocktails for patrons.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Server
Pursuit
Jasper, AB
04.2023 - 08.2023
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Matched wines with menu items and guest preferences.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
Housekeeper
Whistlers Inn
Jasper, AB
01.2023 - 04.2023
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
Server
Marmot Basin
Jasper
12.2022 - 04.2023
- Trained new employees on restaurant procedures and plating techniques.
- Presented menus and answered questions regarding items.
- Maintained records of transactions made during shift as required by law or company policy.
- Served food and beverages to patrons and confirmed complete orders.
Restaurant Hostess
Pursuit
Jasper
07.2022 - 12.2022
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Education
High School Diploma -
Sturgeon Composite High School
Sturgeon County, AB07.2022
Currently Taking Wset Level 2
Jasper, ABSkills
- Safe food handling
- Transaction processing
- Detail-oriented
- Adaptive learning
- Buffet preparation
- Beverage preparation
- Banquet coordination
- Front-of-house display creation
- Table setting proficiency
- Strong teamwork
Timeline
Banquet Server
Westin
06.2025 - Current
Outlet Server
Fairmont
04.2025 - 06.2025
Casual Event Server
Fairmont Banff Springs
10.2024 - 03.2025
Server
Banff Centre
06.2024 - 03.2025
Gold Lounge Server
Fairmont Chateau Lake Louise
02.2024 - 06.2024
Server
Sky Tram / Marmot Basin
08.2023 - 01.2024
Server
Pursuit
04.2023 - 08.2023
Housekeeper
Whistlers Inn
01.2023 - 04.2023
Server
Marmot Basin
12.2022 - 04.2023
Restaurant Hostess
Pursuit
07.2022 - 12.2022
High School Diploma -
Sturgeon Composite High School
Currently Taking Wset Level 2