Chloe Marquis
Summary
Motivated Veterinary Receptionist with a background in veterinary assistant training, seeking to enhance practical skills. Eager to expand hands-on skills and transition into a Veterinary Assistant role. Committed to furthering my knowledge in emergency medicine and contributing to the veterinary team by assisting with clinical duties and supporting patient care.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist
Carnegy Animal Hospital
05.2022 - Current
- Maintained office, waiting room, and exam rooms keeping common areas clean and tidy.
- Managed multi-line phone system and pleasantly greeted patients.
- Entered data from pet records and office visits into computer system.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Listen and respond to voicemails and ensure they are responded to in a timely manner.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Processed medical insurance claims and payments.
- Filled prescriptions, flea/tick medications, and assisted with making written prescriptions.
- Respond to emails on a timely manner giving clients advice and suggestions to best fit the patient.
- Assist Veterinary Technicians and Veterinarians with patient restraint for medical procedures.
- Help clients with intake authorization forms and other documents. Ensuring they know the patients medical treatment plan and options.
- Receive emergency reports, and other medical records to attach to patient files and ensure follow ups are made as needed.
- Complete end of day paperwork. Clean reception, pharmacy and exam rooms ensuring the areas are ready for the next day.
- Send and receive faxes and ensure the information is passed along to staff.
Veterinary Receptionist
Cobequid Animal Hospital
02.2021 - 05.2022
- Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones, and processed customer payments to boost office efficiency.
- Review treatment plan referrals and booked in referral appointments.
- Documented patient and client information with precision to maintain records accuracy.
- Educated clients on animal health, treatment protocols and general procedures.
- Advised animal owners regarding feeding, general care, preventative care, medical conditions and treatment options.
- Used telephone and email to contact clients and answer questions.
- Listen to voicemails and reply within a timely manner with appropriate information.
- Retrieved and faxed written prescriptions and patient files.
- Answered multiple phone line system and responded to questions regarding pricing, services, and animal care.
- Entered Insurance information and sent insurance claims for patients.
- Called clients to confirm appointments and obtain updates on the patient.
- Go over paperwork with clients for pet procedures.
- End of day cash paperwork, closing rooms and ensuring the reception area is cleaned and ready for the next day.
Education
Veterinary Science - Veterinary Assistant
Maritime Business College
Lower Sackville, NS08-2021
Skills
- Teamwork and collaboration
- Medical recordkeeping
- Customer service
- Effective multitasking
- Compassionate care
Timeline
Veterinary Receptionist
Carnegy Animal Hospital
05.2022 - Current
Veterinary Receptionist
Cobequid Animal Hospital
02.2021 - 05.2022
Veterinary Science - Veterinary Assistant
Maritime Business College
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