Chloe Mackenzie
New Westminster,Canada
Summary
Results-driven administrative professional with a proven track record of successfully supporting program operations and improving organizational efficiency. Strong ability to collaborate with teams and adapt to evolving needs. Experienced in managing schedules, coordinating events, and streamlining administrative processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Assistant, Emergency Management Division
Justice Institute of British Columbia (JIBC)
05.2022 - Current
- Manage the Emergency Support Services program while ensuring documentation, communication, and student enrollment records comply with institutional and government policies.
- Handle course administration, invoicing, and financial tracking, coordinating with multiple teams such as accounts payable and receivable.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
Funding Documentation Specialist
TFG Financial Corp.
10.2019 - Current
- Manage lease funding and documentation processes for equipment leasing and loan portfolios, working closely with accounting, credit, and funding teams
- Conduct document audits, ensuring accuracy and compliance with internal policies and regulatory requirements
- Coordinate execution of contracts and financial agreements using DocuSign, tracking approvals and distributing finalized documentation
- Maintain organized lease documentation records in SharePoint, Excel trackers, and CRM platforms (LOS/LMS), ensuring data accuracy and accessibility
- Process leasing fee and down-payment calculations and generating payment schedules with T-Value and LMS
- Conduct corporate and title searches as part of due diligence and risk assessment processes
Server
Frankie G's Pub
08.2018 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Post-Graduate Certificate - Tactical Criminal Analysis
JIBC
12-2024
Bachelor of Arts - Crime Prevention & Analysis (Minor in Psychology)
Douglas College
01.2022
Skills
- Contract preparation
- Reporting
- Data analysis
- Compliance audits
- Document management
- Stakeholder coordination
- Risk assessment
- Microsoft Office 365
- DocuSign
- T-Value
- LOS/LMS
- SharePoint
Languages
English
Native or Bilingual
French
Professional Working
Certification
SQL for Beginners
Introduction to Financial Accounting
Interests
- Growing co-owned company Pretty Booth
- Gym Workouts
- Team Sports (Soccer)
Timeline
Program Assistant, Emergency Management Division
Justice Institute of British Columbia (JIBC)
05.2022 - Current
Funding Documentation Specialist
TFG Financial Corp.
10.2019 - Current
Server
Frankie G's Pub
08.2018 - 04.2022
Bachelor of Arts - Crime Prevention & Analysis (Minor in Psychology)
Douglas College
Post-Graduate Certificate - Tactical Criminal Analysis
JIBC