CHLOÉ CELESTE HARKNESS

Results-oriented Wholesale Manager with a proven ability to grow revenue and build client relationships from scratch. Started in a small company managing multiple roles—customer service, e-commerce, shipping, and social media—before taking charge of the wholesale division. As the company moved away from a third-party agency, I built a new wholesale operation, acquiring 50 clients and generating over $60K in sales in my first 8 months through cold calls and account development.

Key Achievements:

• Developed 50 new accounts in 8 months, generating $60K in sales without access to agency leads.
• Grew client base to 200+ active accounts, consistently surpassing annual sales target of $100K.
• Increased client retention from 50% to 83.5% in 6 months by implementing a customer loyalty strategy.
• Closed two major accounts valued at $100K+
• Established a routine of 40+ cold calls per day, follow-ups, and client check-ins to drive sales.
• Led marketing and social media efforts to boost brand visibility and coordinated with customer service and e-commerce teams to improve operations.
• Successfully acquired 100+ new clients across North America after promotion.

Known for my ability to work under pressure, drive both new sales and customer retention, and adapt quickly to changing business needs.

Dedicated Co-Manager with experience overseeing day-to-day store operations in a fast-paced retail environment. Responsible for managing employee schedules, supporting team members, and ensuring high levels of customer satisfaction through effective communication via live chat, email, and phone. Consistently met and exceeded sales quotas and store performance goals, while handling escalated customer issues and maintaining store security as a key holder. Played a key role in training new employees, improving team performance, and ensuring the store consistently achieved its sales targets.

Key Achievements:

• Successfully managed store operations, including employee scheduling, sales targets, and customer service in a fast-paced setting.
• Met and exceeded sales goals and store performance metrics on a consistent basis.
• Handled customer inquiries via live chat, email, and phone, ensuring prompt and satisfactory resolutions.
• Assisted in training new hires, fostering a high-performing team capable of meeting store objectives.
• Managed escalated customer issues, ensuring swift resolution and maintaining high satisfaction levels.
• Acted as a key holder, ensuring store security and proper opening/closing procedures.

Assistant Manager with a focus on store operations and team performance. Led a team to consistently meet or exceed sales goals while managing stock, shipments, and employee scheduling. Responsible for hiring, key-holder duties, and achieving daily, weekly, and monthly sales targets. Maintained KPIs, including a 60% conversion rate, and handled overtime, emails, and conference calls to ensure smooth store operations.

Key Responsibilities & Achievements:

• Led a team to consistently meet sales targets, driving performance to exceed monthly and seasonal goals.
• Managed store operations, including stock, shipments, and back-store organization, ensuring smooth workflow.
• Played a key role in hiring, reviewing CVs, and conducting interviews to build a strong team.
• Set daily, weekly, and monthly sales goals, and ensured achievement of KPIs, including a minimum 60% conversion rate.
• Responsible for store numbers, performance metrics, and organizing floor changes or sale adjustments.
• Worked overtime, including early mornings for shipments and late nights for visual merchandising or store updates.
• Led meetings, managed schedules, and handled emails and conference calls to support efficient store management.
• Replaced in various ALDO locations, demonstrating flexibility and leadership across multiple stores.

Experienced Head Bartender skilled in bartending, waitressing, and mixology. Managed opening and closing duties while ensuring smooth daily operations in a fast-paced environment. Provided excellent service to large groups (50+ guests) and contributed to the bar’s social media to boost customer engagement and visibility.

Key Responsibilities:

• Oversaw bar operations, including opening and closing procedures, to ensure smooth daily operations.
• Delivered exceptional service in a fast-paced setting, managing large groups of 50+ guests.
• Expertise in mixology, creating a wide range of cocktails and drinks tailored to customer preferences.
• Worked seamlessly as both a bartender and waitress, providing high-quality service across various roles.
• Contributed to social media strategies, enhancing customer engagement and promoting the bar’s offerings.
• Thrived under pressure, maintaining a calm and efficient work environment during peak hours.

Thrived in a fast-paced bar environment, managing long night shifts and overseeing all aspects of bar operations. Responsible for opening and closing the bar, maintaining bar stock, and ensuring smooth service. Expert in mixology, creating complex cocktails to meet customer preferences and ensuring high-quality drinks throughout each shift.

Managed client interactions, coordinated material pickups, and booked meetings and appointments to ensure smooth operations. Ran the company’s social media page, creating engaging content to boost online presence, and developed a website to enhance digital outreach and brand visibility.

Managed customer service operations, ensuring high levels of satisfaction through email, phone, and live support. Took on a lead role in overseeing eCommerce operations, specifically using Shopify, to enhance the customer experience and streamline order management.

Responsible for opening and closing the store, managing stock and shipments, and handling cash and floor operations. Oversaw product displays, advertising, and floor sets to maintain store standards. Consistently achieved top seller and employee of the month awards. Selected for fitting rooms to drive sales and ensure targets were met.

Managed floor operations, changing rooms, and cash handling. Achieved top seller status starting in my first month and continued to do so consistently. Set daily sales goals and provided customer service in English, French, and Spanish. Ensured the store remained clean and organized, worked with stock, and set up store windows and mannequins.

Scheduled and led group activities, prepared meals, and organized weekly plans for the daycare. Managed opening and closing duties, while providing care and support to children and communicating with parents.

Responsible for filling, organizing medical files, and managing medical documents. Worked early mornings and late nights to ensure efficient document management.