Chloe Gray
Belle River,ON
Summary
Experienced Quality Improvement Coordinator with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to improve the quality of patient care. Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Eager to assist anyone and support the management of policies, procedures, staff, and complaints while demonstrating professionalism. Successfully works in team and individual environments to resolve conflicts, inspire innovation and facilitate best practice.
Overview
10
10
years of professional experience
Work History
Quality and Improvement
Windsor Regional Hospital
01.2021 - Current
- Created auditing tool and educational materials to improve documentation practices which resulted in exceeding provincial improvement targets for Accepted Tobacco Cessation Referral Rates indicator.
- Created My Breast Cancer Journey resource for all breast cancer patients in conjunction with clinical teams and patient family advisory council.
- Implemented change in reminder call timing for improved patient satisfaction and decrease in no show rate.
- Applied knowledge of Ontario Breast Program to make insightful observations of deviations and successes.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Created consult tracking dashboards to improve management of consults for physicians and leadership.
- Experienced working with individuals from diverse backgrounds and of various age groups.
- Manage Ontario Breast Screening Program across Erie St. Clair Region.
- Manage Ontario Breast Screening Program clerical staff.
- Maintain and facilitate user access, policy updates, and standard operating procedures.
- Coordinate problems, technical issues, non-compliance issues, staff compliance, and cross departmental capacity maximization by increasing volumes when demand is high to ensure timely and effective care.
- Perform data quality audits on activity level reported data to Ontario Health - Cancer Care Ontario.
- Submit coded data and generate quality assurance reports for correction and accurate reporting.
- Promote cancer screening awareness and improve process from screening to diagnosis to treatment.
- Documented and reported issues with compliance, standards of care and quality assurance requirements.
- Compiled review data and produced detailed reports for use by Cancer Program senior leadership team.
Decision Support Specialist
Chatham, Health Alliance
01.2020 - 01.2021
- Fully trained as a clinical decision support specialist, in the hospital.
- Constructed analytical reports to help senior leadership make decisions.
- Gained experience with CIHI database sets: DAD, NACRS, CCRS, NRS, OMHRS.
- Analyzed, set benchmarks and presented data for key performance indicators on scorecards.
- Reported bimonthly data to NRC, this included record level inspecting to ensure appropriate submission.
- Completed ad-hoc requests using Crystal Report Writer, Cerner, IDS ProClarity, and CIHI databases.
- Collaborated with team members to detect data quality issues including accuracy.
- Performed ALC hospital coordinator responsibilities.
- Assisted in Service Renewal analysis for surgery, diagnostic imaging, and finance.
- Completed wait times analysis for CT, MRI, hip and knee surgery, and time to inpatient bed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Server Supervisor
Parkside Grille
01.2014 - 01.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Server
Sandbar Waterfront
01.2019 - 08.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Ward Clerk
Windsor Regional Hospital
06.2018 - 08.2018
- Inputted SOP data for fracture clinic at both Met and Ouellette Campus in excel.
- Updated surgeon on call list.
- Answered phones with respect to patient confidentiality.
- Registered patients at Day Surgery desk.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained patient confidentiality in line with HIPAA regulations.
Machine Operator
Diageo
01.2017 - 01.2019
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Peer Tutor/ Teacher Assistant
Greater Essex County District School Board
01.2015 - 08.2015
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
Volunteer
Katelyn Bedard society
01.2014 - Current
- Assisted in preparation of Bowlathon fundraiser -Used data collected to plan for future years.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Bachelor of Commerce - Healthcare Management
Humber College
Toronto, ON2021
Office Administration Health Services Diploma -
St. Clair College of Applied Arts And Technology
Chatham, ON2018
Skills
- Corporate Compliance
- Patient Data Management Systems
- Creative Thinking
- Statistic Analysis
- Training Implementation
- Quality Improvement Activities
- Policy Updates
- Standard Operating Procedure
- Microsoft Excel
- Policy Development
- Educational Materials
- Audit Compliance
- Performance Improvement Monitoring
- Data Review
Additional Information
- Pete Donais Community Service Award (2016) -Completed the greatest amount of community service hours at Belle River District Highschool
Languages
English
Full Professional
Timeline
Quality and Improvement
Windsor Regional Hospital
01.2021 - Current
Decision Support Specialist
Chatham, Health Alliance
01.2020 - 01.2021
Server
Sandbar Waterfront
01.2019 - 08.2019
Ward Clerk
Windsor Regional Hospital
06.2018 - 08.2018
Machine Operator
Diageo
01.2017 - 01.2019
Peer Tutor/ Teacher Assistant
Greater Essex County District School Board
01.2015 - 08.2015
Server Supervisor
Parkside Grille
01.2014 - 01.2023
Volunteer
Katelyn Bedard society
01.2014 - Current
Bachelor of Commerce - Healthcare Management
Humber College
Office Administration Health Services Diploma -
St. Clair College of Applied Arts And Technology
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