Chloe Franchellini-Martinez
Montreal,Canada
Summary
Experienced with managing retail store operations, including opening and closing procedures. Uses leadership skills to guide team members and maintain productive work environment. Track record of ensuring excellent customer service and achieving sales goals through effective team collaboration and problem-solving.
Overview
8
8
years of professional experience
Work History
Retail Keyholder
Boutique Olivia
Montréal, QC, Canada
12.2019 - Current
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Worked with store manager to create employee schedules.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
Retail Sales Associate
Victoria's Secret
Montréal, QC
01.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to team objectives in fast-paced environment.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier
Mcdonalds
Montréal, QC
10.2017 - 01.2019
- Executed cash register operations for cash, check, and credit card transactions with exceptional accuracy.
- Adapted to flexible scheduling and additional shifts to support business requirements.
- Assisted customers in completing purchases, finding items, and enrolling in reward programs.
- Responded to inquiries regarding store policies and resolved customer concerns.
Education
AEC - Residential Real Estate Broker
LaSalle College
Montreal, QCAEC - Commercial Real Estate
College Immobilier
Montreal, QCHigh School Diploma - undefined
École Royal Vale School
Montréal, QC06.2018
Skills
- Cash handling expertise
- Interpersonal skills
- Written and verbal communication
- Retail opening and closing procedures
Languages
French: Professional Working
Full Professional
English: Native or Bilingual
Native or Bilingual
Timeline
Retail Keyholder
Boutique Olivia
12.2019 - Current
Retail Sales Associate
Victoria's Secret
01.2019 - 12.2019
Cashier
Mcdonalds
10.2017 - 01.2019
AEC - Residential Real Estate Broker
LaSalle College
High School Diploma - undefined
École Royal Vale School
AEC - Commercial Real Estate
College Immobilier