Chloe Finch
Los Angeles,CA
Summary
Dynamic professional with a strong background in customer service and team mentorship. Skilled in developing educational workshops and facilitating peer support groups, contributing to a collaborative recovery environment and enhanced team performance.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
29
29
years of professional experience
Work History
Resident Advisor
Start Up Recovery
Los Angeles, CA
01.2024 - 05.2026
- Facilitated peer support groups, fostering a collaborative recovery environment.
- Developed educational workshops on coping strategies and life skills for residents.
- Ensured adherence to safety protocols and crisis intervention procedures.
- Mentored new resident advisors, enhancing team cohesion and support systems.
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Submitted UA's into Redwood
- Medication management
- Managed Soberlink
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
Sales Associate
Netflix
Los Angeles, CA
02.2020 - 03.2024
- Developed and executed personalized sales strategies to enhance customer engagement.
- Leveraged data analytics to identify trends and improve product recommendations.
- Mentored junior associates, fostering a collaborative team environment and enhancing performance.
- Streamlined sales processes, resulting in increased operational efficiency and customer satisfaction.
- Collaborated with marketing teams to align promotional efforts with sales objectives and customer needs.
- Implemented training programs for new hires, ensuring consistent adoption of best practices across the team.
- Led cross-functional initiatives that enhanced overall sales performance and market penetration strategies.
Front Desk Agent
The Garland Hotel
Los Angeles, CA
03.2015 - 01.2020
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management software.
- Trained new front desk staff on procedures and customer service protocols to enhance team performance.
- Monitored hotel occupancy rates and adjusted staffing levels to optimize service delivery during peak times.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Adoption Coordinator
ASPCA
Los Angeles, CA
02.2010 - 02.2015
- Coordinated adoption events to connect pets with potential families, enhancing community engagement.
- Developed training materials for new staff on adoption procedures and animal care protocols.
- Streamlined application process to improve efficiency and reduce wait times for prospective adopters.
- Collaborated with veterinary staff to ensure health assessments were completed prior to adoption.
- Managed case files for adopted animals, tracking progress and addressing any post-adoption concerns.
- Established partnerships with local organizations to promote adoption initiatives and increase visibility.
- Streamlined the adoption process by implementing efficient administrative procedures and accurate record-keeping systems.
Customer Service Representative
The Disneyland Hotel
Los Angeles, CA
02.2005 - 01.2010
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted guests with reservations, modifications, and special requests to enhance their experience.
- Collaborated with team members to streamline communication and improve service delivery processes.
- Trained new staff on customer interaction protocols and hotel systems to ensure consistent service quality.
- Monitored guest interactions to uphold high standards of hospitality and address any concerns promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Receptionist
Sony Music
Los Angeles, CA
01.1999 - 01.2004
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing workflow and information sharing.
- Maintained office supplies inventory, optimizing procurement processes to reduce costs.
- Facilitated event planning logistics for corporate functions and meetings, improving attendee experience.
- Developed onboarding materials for new employees, streamlining training processes and integration.
- Implemented filing system improvements, increasing document retrieval efficiency by standardizing procedures.
- Led initiatives to enhance customer service protocols, resulting in improved client satisfaction ratings.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Assistant Manager
The Cheesecake Factory
Los Angeles, CA
02.1997 - 03.1999
- Led daily operations, ensuring seamless service and customer satisfaction.
- Trained and mentored staff on best practices and operational efficiency.
- Implemented process improvements to enhance kitchen workflow and reduce wait times.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Coordinated with management to execute promotional events, increasing customer engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Palisades High School
Pacific Palisades, CASkills
- Activity planning
- Policy enforcement
- Behavior monitoring
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Customer needs assessment
- Active listening
- Critical thinking
- Data entry
- Guest services
- Cash handling
- Hospitality services
- Guest relations
- Oral and written communications
- Reservations
- Conflict management
- Inventory oversight
Timeline
Resident Advisor
Start Up Recovery
01.2024 - 05.2026
Sales Associate
Netflix
02.2020 - 03.2024
Front Desk Agent
The Garland Hotel
03.2015 - 01.2020
Adoption Coordinator
ASPCA
02.2010 - 02.2015
Customer Service Representative
The Disneyland Hotel
02.2005 - 01.2010
Receptionist
Sony Music
01.1999 - 01.2004
Assistant Manager
The Cheesecake Factory
02.1997 - 03.1999
High School Diploma -
Palisades High School