Chloe Childerhose
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server & Social Media Manager
The Brig Pub
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Hostess, Server, Bartender, Social Media Manager
Escape Manor/Manor Lounge
03.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Work very efficiently in a high-volume, fast-paced environment.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Taking pictures for social media accounts.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Hostess/Server/Bartender
Kelseys Original Roadhouse
03.2019 - Current
- As hostess welcomed and seated guests; managed seating/floor plan; and booked reservations.
- Received takeout phone calls and used the POS to enter accurate orders; also responsible for Valley Eats and Skip the Dishes orders.
- Trained multiple hosts and servers.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Worked throughout the various lockdowns/modified business operations during COVID.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Bartender
Boston Pizza
01.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Selling Specialist
Make Up For Ever
01.2024 - Current
- Boosted sales performance by implementing innovative selling techniques and providing excellent customer service.
- Developed strong client relationships to encourage repeat business and foster brand loyalty.
- Exceeded sales goals consistently with effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve overall store targets, contributing to a positive work environment.
Cashier and Customer Service
Twirl Exotics
10.2022 - Current
- Greet customers with a positive and welcoming attitude.
- Work with online POS systems and money-handling.
- Responsible for online order packaging.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Security Guard
Campus Safety Services
08.2023 - 11.2023
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
Bachelor of Arts - Criminology (Honours)
Carleton University
06.2021
Bachelor of Arts - Criminology (Honours)
Carleton University
12.2025
Skills
- Exceptional communication skills: can interact with customers in a professional and welcoming manner
- Can work well and multitask in a fast-paced environment
- Computer skills: ability to learn computer programs and POS systems quickly
- Creative with an eye for detail; enjoy decorating for events
- A proven multitasker in a fast-paced customer service environment
- Dedicated and trustworthy; will arrive on time and for every scheduled shift
- Team player; work well with others as well as alone
- Excellent math skills: able to handle cash/calculate accurate change
- Busser
- Bartending
- Upselling
- Food Safety
- Guest Engagement
- Event Planning
- Guest Complaint Resolution
- Bar Terminology
- High-Volume Dining
- Hospitality Service Expertise
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Menu memorization
- High volume dining
- Suggestive selling
Certification
- Food Handler Certification
- Smart Serve
- First Aid Certification
- CPR Certification
- Security Guard License
- WHMIS Certified
Languages
English
Native or Bilingual
French
Elementary
Timeline
Server & Social Media Manager
The Brig Pub
03.2024 - Current
Server/Bartender
Boston Pizza
01.2024 - 07.2024
Selling Specialist
Make Up For Ever
01.2024 - Current
Security Guard
Campus Safety Services
08.2023 - 11.2023
Hostess, Server, Bartender, Social Media Manager
Escape Manor/Manor Lounge
03.2023 - 12.2023
Cashier and Customer Service
Twirl Exotics
10.2022 - Current
Hostess/Server/Bartender
Kelseys Original Roadhouse
03.2019 - Current
Bachelor of Arts - Criminology (Honours)
Carleton University
Bachelor of Arts - Criminology (Honours)
Carleton University
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