Chloe Childerhose
Ottawa,ON
Summary
Motivated server/bartender with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Selling Specialist
Make Up For Ever
01.2024 - Current
- Boosted sales performance by implementing innovative selling techniques and providing excellent customer service.
- Developed strong client relationships to encourage repeat business and foster brand loyalty.
- Exceeded sales goals consistently with effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve overall store targets, contributing to a positive work environment.
Cashier and Customer Service
Twirl Exotics
10.2022 - Current
- Greet customers with a positive and welcoming attitude.
- Work with online POS systems and money-handling.
- Responsible for online order packaging.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Hostess/Server/Bartender
Kelseys Original Roadhouse
03.2019 - Current
- As hostess welcomed and seated guests; managed seating/floor plan; and booked reservations.
- Received takeout phone calls and used the POS to enter accurate orders; also responsible for Valley Eats and Skip the Dishes orders.
- Trained multiple hosts and servers.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Worked throughout the various lockdowns/modified business operations during COVID.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess, Server, Bartender, Social Media Manager
Escape Manor/Manor Lounge
03.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Work very efficiently in a high-volume, fast-paced environment.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Taking pictures for social media accounts.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Security Guard
Campus Safety Services
08.2023 - 11.2023
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
High School Diploma -
Valour High School
Petawawa, ON06.2021
Bachelor of Arts - Criminology (Honours)
Carleton University
Ottawa, ON12.2025
Skills
- Exceptional communication skills: can interact with customers in a professional and welcoming manner
- Can work well and multitask in a fast-paced environment
- Computer skills: ability to learn computer programs and POS systems quickly
- Creative with an eye for detail; enjoy decorating for events
- A proven multitasker in a fast-paced customer service environment
- Dedicated and trustworthy; will arrive on time and for every scheduled shift
- Team player; work well with others as well as alone
- Excellent math skills: able to handle cash/calculate accurate change
- Busser
- Bartending
- Upselling
- Food Safety
- Guest Engagement
- Event Planning
- Guest Complaint Resolution
- Bar Terminology
- High-Volume Dining
- Hospitality Service Expertise
Certification
- Food Handler Certification
- Smart Serve
- First Aid Certification
- CPR Certification
- Security Guard License
- WHMIS Certified
Languages
English
Native or Bilingual
French
Elementary
Timeline
Selling Specialist
Make Up For Ever
01.2024 - Current
Security Guard
Campus Safety Services
08.2023 - 11.2023
Hostess, Server, Bartender, Social Media Manager
Escape Manor/Manor Lounge
03.2023 - 12.2023
Cashier and Customer Service
Twirl Exotics
10.2022 - Current
Hostess/Server/Bartender
Kelseys Original Roadhouse
03.2019 - Current
High School Diploma -
Valour High School
Bachelor of Arts - Criminology (Honours)
Carleton University
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