Chloe Chenier
Ottawa,ON
Summary
Strong leader and problem-solver with a talent for team building and motivating the team. Energetic and performance driven with 10 years of experience in customer service. Excellent at organizing time wisely to ensure any task at hand gets completed in an appropriate amount of time and willingness to take on added responsibilities to meet any goals set. Productive professional known for driving sales and using merchandising techniques to increase profits.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clothing Supervisor
Costco
08.2020 - Current
- Learning different techniques and standards Costco wants everyone to maintain and teaching those standards to others.
- Communicating with buyers to ensure we are getting the right amount of product and quality checking.
- Giving our members the best customer service possible and coaching team members how to deliver the same. This helped us develop and maintain strong relationships with members to maintain loyalty and satisfaction.
- Monitoring workflow to improve employee time management and increase productivity.
- Checking inventory for all the tables in te department to make sure we always have everything available for our members.
- Applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluating Member needs and feedback to drive product and service improvements.
- Communicated scheduling changes to staff members.
- Participates in presentation of employee performance evaluations and discussing areas of improvement and setting goals for there next year.
- Making droplists for our forklift drivers and ensuring the appropriate amount of product and stock is going onto the floor.
- Checking for accurate signage.
- Implements and upholds safety and security procedures (a member of the health and safety comity for 3 years and engaged in all the meetings).
3 Month Contract Area Manager (PM Merchandising)
Costco
11.2022 - 01.2023
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Making floor plans and working with the team on making sure our 6 rights of merchandising is being implemented on a daily basis.
- Contributed to cost savings initiatives by identifying areas for resource optimization in the scheduling process.
- Helping employees achieve there "ready now" status by teaching them computer and time management skills.
- Jumping into whatever department needs me and adapting to the changing duties.
- Making droplists for our forklift drivers and ensuring the appropriate amount of product and stock is going onto the floor.
- Communicating with inventory auditors and working with them to reduces zero sales.
Cashier Supervisor
Foodbasics
08.2015 - 11.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
Education
High School Diploma -
St. Mother Teresa High School
Nepean, ON06.2017
Skills
- Staff Management
- Attention to Detail
- Excellent Communication
- AS400
- Time Management
- Product Presentation
- Brand Awareness
- Customer Service
- Problem-Solving Abilities
- Team Building
- Multitasking
Certification
Manager "Ready Now"
Timeline
3 Month Contract Area Manager (PM Merchandising)
Costco
11.2022 - 01.2023
Clothing Supervisor
Costco
08.2020 - Current
Cashier Supervisor
Foodbasics
08.2015 - 11.2020
High School Diploma -
St. Mother Teresa High School