Chloe Chatfield
Edmonton,AB
Summary
Effective Student committed to learning, developing skills in Biology and Ecology. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Keyholder
The British Pantry
08.2022 - 01.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Cashier/Seasonal Associate
The Home Depot
04.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- During slow periods aided other positions by condensing carts, watering flowers, and maintaining a tidy environment.
- Entered price changes by referring to price sheets and special sales bullitens.
Server/Bartender
State & Main Kitchen & Bar
07.2020 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Biological Sciences
MacEwan University
Edmonton, AB07.2024
Skills
- Customer Service
- Workplace Safety
- Staff Training and Development
- Cash Handling Accuracy
- Training and mentoring
- Acoustic analysis through software such as Kaleidoscope
Languages
English
Native or Bilingual
Certification
Heart and Stroke CPR and First Aid Certification
WHIMIS Certification
Timeline
Keyholder
The British Pantry
08.2022 - 01.2024
Cashier/Seasonal Associate
The Home Depot
04.2022 - 08.2023
Server/Bartender
State & Main Kitchen & Bar
07.2020 - 03.2022
Bachelor of Science - Biological Sciences
MacEwan University
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