Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Castro

San Diego

Summary

Compassionate and motivated recent Social Work graduate with hands-on experience supporting vulnerable populations through internships, public service, and high-volume client-facing roles. Skilled in trauma-informed care, resource navigation, and culturally responsive communication. Committed to promoting equity, dignity, and access to essential services for diverse communities.

Overview

5
5
years of professional experience

Work History

Guest Relations Associate

The Grass Skirt
09.2024 - Current
  • Delivered client-centered service in high-volume hospitality environment while maintaining professionalism and cultural sensitivity.
  • Addressed and resolved guest concerns with empathy, patience, and effective communication.
  • Collaborated with multidisciplinary team to enhance efficiency and support guest experiences.
  • Utilized problem-solving skills to manage high-stress situations and foster positive client engagement.

Student Intern, Safe Sleeping Program

Dreams for Change
08.2024 - 05.2025
  • Delivered trauma-informed case management support to individuals experiencing homelessness in a sanctioned Safe Sleeping site.
  • Conducted comprehensive client intakes and needs assessments, developing individualized service plans in coordination with supervisory staff.
  • Connected clients to essential resources, including shelter placement, hygiene access, mental health care, food services, and employment programs.
  • Maintained accurate and confidential documentation in accordance with agency policies and the NASW Code of Ethics.
  • Participated in multidisciplinary team meetings to ensure coordinated service delivery and effective advocacy.
  • Built rapport with a diverse client population through culturally responsive, strengths-based engagement.

Guest Services Associate

Catamaran Resort Hotel and Spa, Moray's Lounge
04.2024 - 09.2024
  • Delivered high-quality, person-centered service to 100+ guests daily in a dynamic customer-focused setting.
  • Ensured guest satisfaction through active listening, clear communication, and timely resolution of service issues.
  • Promoted high-end offerings, contributing to increased revenue through client trust and rapport-building.
  • Collaborated with team members to create an inclusive and responsive guest environment.

Case Worker Assistant

San Diego County Department of Social Services
06.2020 - 09.2021
  • Provided administrative and client support services in a public assistance setting, maintaining high levels of professionalism and confidentiality.
  • Handled 50+ daily client inquiries, providing clear guidance on court hearings and eligibility for CalFresh, CalWORKs, and Medi-Cal, while assisting clients in preparing for hearings with procedural support and advocacy.
  • Managed official correspondence and internal communications, supporting departmental operations.

Education

Bachelor of Arts - Social Work

San Diego State University
San Diego, CA
05.2025

Associate of Arts - undefined

Southwestern College
Chula Vista, CA
05.2022

High School Diploma - undefined

Hilltop High School
Chula Vista, CA
06.2019

Skills

  • Bilingual: fluent in English and Spanish
  • Trauma-informed care
  • Client advocacy
  • Case management
  • Resource coordination
  • Active listening
  • Conflict resolution
  • Customer service
  • Community referrals
  • Team collaboration

Timeline

Guest Relations Associate

The Grass Skirt
09.2024 - Current

Student Intern, Safe Sleeping Program

Dreams for Change
08.2024 - 05.2025

Guest Services Associate

Catamaran Resort Hotel and Spa, Moray's Lounge
04.2024 - 09.2024

Case Worker Assistant

San Diego County Department of Social Services
06.2020 - 09.2021

Associate of Arts - undefined

Southwestern College

High School Diploma - undefined

Hilltop High School

Bachelor of Arts - Social Work

San Diego State University

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Chloe Castro