Chloe Bouchard

· Enforcement of customer service standards for members through improved mess offerings and engagement techniques.

· Oversee employee and member safety protocols.

· Collaboration with various committees and PSP teams to expand program development and community culture.

· Building custodian of three separate buildings.

· Policy familiarity and accountability (APS-110, AFN-105, PSP Policy).

Large-scale corporate event planning and implementation with budgets of over $10,000.

· Developed a customer service strategy to ensure client satisfaction with all aspects of their experience at the studio.

· Conflict management between staff members.

· Strategic employee performance management.

Implemented process changes aimed at increasing efficiency and welfare while reducing costs