CHLOE BOBO
Hanford
Summary
Dedicated and results-driven professional with proven expertise in customer service, time management, and performance analysis. Skilled at diagnosing and resolving issues, while developing effective solutions that drive success. Highly proficient in verbal and written communication, with a strong record of fostering positive relationships and exceeding performance goals. Recognized for a strong work ethic, integrity, and exceptional attention to detail.
Professional support specialist with strong background in mental health advocacy and peer support. Proven ability to build trusting relationships and facilitate impactful group and individual sessions. Known for effective teamwork, adaptability, and commitment to achieving positive outcomes. Skilled in active listening and conflict resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Tulare County
04.2025 - Current
- Worked with clients from various backgrounds and teams. Worked closely with clients that are under public guardian
- Facilitated peer support groups to promote mental health and wellness among participants.
- Developed individualized recovery plans in collaboration with clients to enhance personal growth.
- Utilized active listening techniques to assess client needs and provide appropriate resources.
- Coordinated outreach initiatives to connect underserved populations with available community services.
- Monitored client progress and provided feedback to ensure adherence to recovery goals.
- Conducted training sessions for new peer support staff on best practices and program protocols.
- Advocated for clients' rights within the healthcare system, ensuring access to necessary services.
- Collaborated with multidisciplinary teams to improve service delivery and client outcomes across programs.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
Contact Service Representative
Department of Treasury
07.2024 - 04.2025
- Handle incoming phone calls, emails, and online inquiries from taxpayers regarding their accounts, tax filings, refunds, and other IRS-related topics.
- Assist taxpayers in understanding and resolving issues related to their tax returns, refunds, or payments, including helping them identify errors or discrepancies.
- Address taxpayer concerns and disputes regarding assessments, refunds, penalties, or audits in a professional and empathetic manner.
- Maintain strict confidentiality regarding taxpayer information in compliance with IRS guidelines and regulations (such as the Privacy Act).
- Resolved customer inquiries regarding tax regulations and compliance issues.
Sales Associate
Target
08.2021 - 02.2022
- Informed customers of promotions and exclusive offers to increase sales.
- Resolved customer concerns using effective communication and conflict management skills.
- Supported team with receiving pricing and merchandising.
- Assisted customers with sales and service needs.
Customer Service Associate
Jack N Box
10.2020 - 11.2020
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Answered phone calls and resolved customer issues and complaints.
Staff Member
Kings Rehabilitation Center
04.2019 - 07.2019
- Kept workspace clean, neat, and free of safety hazards or productivity impediments.
- Serve the public and supervise intellectual disability clients.
- Answer phones, train clients.
Kitchen Crew Member
Little Caesars
01.2019 - 04.2019
- Supported kitchen team members with efficient ingredient preparation and supply restocking.
- Prepared pots, pans, and utensils for use by sanitizing in three-compartment sink.
- Mixed ingredients and prepared special dressings and sauces for cooks.
- Stored properly or disposed of unused food depending on chef's instructions.
- Greeted the public, answered the phones, and took orders.
- Made pizza dough.
Recreation Leader
City of Hanford
02.2018 - 02.2019
- Promoted recreation activities and programs by distributing flyers and making social media posts.
- Documented recreational activities and attendance numbers.
- Maintained master calendar of events and facility operations.
- Enforced observance of required safety precautions and division guidelines for recreational activities.
- Supervise, plan, organize and direct staff and children; review and participate in different activities.
- Created and led safety training workshops for employees.
- Mediated conflicts between other departments.
Education
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
11-2026
Diploma - undefined
Sierra Pacific High School
Hanford, CA06.2019
Skills
- Strong focus on accuracy
- Strategic issue analysis
- Substance use prevention knowledge
- Strong written communication skills
- Case management expertise
- Advanced skills in Microsoft Office suite
- Effective team contributor
- Experience with workforce development programs
- Proficient in managing multiple tasks
- Effective time management
Certification
Certified Peer Support Specialist
Timeline
Peer Support Specialist
Tulare County
04.2025 - Current
Contact Service Representative
Department of Treasury
07.2024 - 04.2025
Sales Associate
Target
08.2021 - 02.2022
Customer Service Associate
Jack N Box
10.2020 - 11.2020
Staff Member
Kings Rehabilitation Center
04.2019 - 07.2019
Kitchen Crew Member
Little Caesars
01.2019 - 04.2019
Recreation Leader
City of Hanford
02.2018 - 02.2019
Diploma - undefined
Sierra Pacific High School
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus