CHLOÉ MCBEAN
Calgary,Canada
Summary
Collaborative, engaging, and effective leader with 19+ years of experience dedicated to developing and evolving impactful human services. Excels in leading change, driving organizational development, and implementing strategic plans with unwavering commitment, compassion, curiosity, and a keen attention to achieving results. Extensive management experience equips with the ability to navigate complex issues and systems with ease.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Engagement Coordinator
Alberta Association of Immigrant Serving Agencies
04.2023 - Current
- Oversee portfolio of projects within team's overarching engagement strategy, providing strategic direction, and support to engagement staff
- Lead aspects of specific projects and initiatives, leveraging staff resources as needed
- Ensure two-way connection between engagement initiatives and research/policy and professional development projects
Engagement Lead
Alberta Association of Immigrant Serving Agencies
01.2021 - 04.2023
- Facilitated, supported, and initiated the advancement of agency projects and initiatives in program areas such as engagement, research, and policy (e.g., Provincial Engagement Initiative and Groupe de travail provincial)
- Assembled, led, and guided province-wide newcomer stakeholders to foster collective work and meaningful solutions/outcomes to community challenges and issues
- Explored prospective partnerships which enhance the efficacy of newcomer serving agencies and their affiliates
- Developed sector recommendations, data, and applicable tools/materials to address and inform emerging sector trends and needs
Executive Director
Ups and Downs - Calgary Down Syndrome Association
01.2020 - 01.2021
- Ensured effective and efficient operations and management of all staff, volunteers, external partners, contractors, and service delivery
- Worked collaboratively with the board of directors to advance agency's mission through the development and implementation of strategic goals
- Oversight of fundraising and broadening philanthropic giving from individuals, corporations, and through grants and alternate sources
- Led the implementation of agency-wide policies, procedures, and practices in areas such as human resources, finance, fund development, and operations management
- Managed day-to-day budget operations, reporting, and administration of organization funds according to the approved agency budget and expenditures
211 Program Manager
Distress Centre Calgary
01.2018 - 01.2020
- Provided oversight, development, and management of 211 specific programs such as front line 211, Basic Needs Fund, and Community Resource Database
- Ensured the smooth operations, service excellence, and evaluation of all 211 programs
- Managed and engaged in local, provincial, and national partnerships, as well as strategic service implementations and expansions
- Promoted the agency and its services, including attendance/presentations at conferences, action tables and committees, as well as media requests
- Acting designate for agency risk and disaster management, emergency operations, and business continuity
Contact Centre Manager
Distress Centre Calgary
01.2017 - 01.2018
- Developed and managed operations of all contact centre programs including crisis and 211
- Ensured best practices and standards were met, as well as the growth and success of partnerships
- Created and executed operations plans, budgets, funding proposals, and metrics reports
- Acted as primary member/stakeholder of the Crisis Services Canada network for the strategizing, creation, implementation, and evaluation of the Canada Suicide Prevention Service
- Participated as an active member to Distress Centre's risk management committee
Crisis Program Supervisor
Distress Centre Calgary
01.2016 - 01.2017
- Supervised agency programs and staff including crisis, volunteer, and youth departments
- Liaised with external partners and ensured effective and collaborative service delivery
- Participated in numerous leadership initiatives such as strategic planning, board retreats, and program status presentations for the board
- Coordinated with Fund Development team on funder/donor requests and stewardship, as well as fundraising events
- Assisted Human Resources with recruitment/screening of relevant program staff
Education
Bachelor of Science - Psychology
University of Calgary
06.2006
Skills
- Psychosocial Support
- Financial Resource Development
- Cross-Functional Communication Expertise
- Information Referral Services
- Strategic Systems Development
- Cloud Software Proficiency
- Leadership Development and Coaching
- Stakeholder Management
- Emergency Management
- Fluent in English and French
Accomplishments
- Successfully designed and implemented a comprehensive evaluation framework from the ground up.
- Established and led a fully operational team composed of highly skilled volunteers.
- Spearheaded successful agency accreditation, earning North American recognition.
- Played a key role in the implementation of a national suicide prevention service.
- Contributed to the planning and execution of major events, including symposiums/conferences (virtual and in-person), fundraisers, and volunteer appreciation events.
- Represented organizations through media interviews, enhancing public awareness and engagement.
Hobbies and Interests
Piano player, avid reader, and film enthusiast. Fortunate to travel to locations including Europe, North/South America, the Caribbean, and Southeast Asia, Love spending ample time with partner, three sons, and pet Labradoodle.
Additional Skills And Qualifications
- Extensive experience in the human services sector not limited to crisis intervention, suicide prevention, fund development, marketing, information and referral, and varying demographic/population groups
- Proficiency with cloud-based programs such as CRMs, Office 365/Google suite, virtual conferencing, Quickbooks, etc.
- Formal certifications in suicide intervention, psychosocial support, diversity, as well as leadership development, coaching, and engagement
- Certified Psychological First Aid Trainer; providing response/support to those impacted by disaster
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
Aboriginal Worldviews and Education, Understanding Research Methods, Capacity Building Through COVID-19 Lens, Effective Business Writing, Francophone Newcomer Experience, Brain Story, GBA+, Pillars of Management, Psychological First Aid
Timeline
Engagement Coordinator
Alberta Association of Immigrant Serving Agencies
04.2023 - Current
Engagement Lead
Alberta Association of Immigrant Serving Agencies
01.2021 - 04.2023
Executive Director
Ups and Downs - Calgary Down Syndrome Association
01.2020 - 01.2021
211 Program Manager
Distress Centre Calgary
01.2018 - 01.2020
Contact Centre Manager
Distress Centre Calgary
01.2017 - 01.2018
Crisis Program Supervisor
Distress Centre Calgary
01.2016 - 01.2017
Bachelor of Science - Psychology
University of Calgary
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