Chizzy Lawal
Winnipeg,Canada
Summary
Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of loan processes, customer relations & retention. Motivated to learn, grow and excel. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, organizational skill, analytical skill, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Credit Advisor
RBC Royal Bank
Winnipeg, Manitoba
11.2022 - Current
Loan Specialist
MOGO Finance
Winnipeg, MB
10.2020 - 11.2022
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Explained very technical financial information to applicants in easy to understand language.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Recommended loan approvals and denials based on customer loan application reviews.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Maintained strict confidentiality of bank records and client information.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Provided online demonstrations to educate customers on product features and online help resources.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
Customer Service Representative Specialist
Market Force Inc
Winnipeg, MB
03.2018 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Bridge the gap between to customers and clients and communicated client intent of resolution to the customers
Direct Support Worker
Compassionate Care Home And Hospital Services Inc
Winnipeg, Manitoba
01.2018 - 03.2019
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Maintained clean, safe and well-organized patient environment.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands and household chores.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Customer Service Representative
24-7 Intouch Inc
Winnipeg, MB
08.2015 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer comments and questions via LiveChat during shifts.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MB05.2017
Skills
- Creditworthiness Determination
- Financial History Analysis
- Loan Processing Coordination
- Customer Relations
- Complaint Handling
- Active Listening and Learning
- Analytical and Critical Thinking
- Oral and Written Comprehension
- File Organization
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Emotional Awareness
- Behavior Observation
- Mental Health Assessments
- DSM-IV Classification
- Community Mental Health Programs
- Interpersonal Skill Development
- Inbound and Outbound Calling
- Customer Account Management
- Customer Inquiry Response
- Call Transfers
- Microsoft Office
- Report Creation
- Livechat Messaging
- Microsoft Internet Explorer
- Customer Service and Assistance
- Issue and Complaint Resolution
Timeline
Credit Advisor
RBC Royal Bank
11.2022 - Current
Loan Specialist
MOGO Finance
10.2020 - 11.2022
Customer Service Representative Specialist
Market Force Inc
03.2018 - 07.2020
Direct Support Worker
Compassionate Care Home And Hospital Services Inc
01.2018 - 03.2019
Customer Service Representative
24-7 Intouch Inc
08.2015 - 08.2017
Bachelor of Arts - Psychology
University of Manitoba
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