Chizoba .S Ekwueme
Ottawa
Summary
Versatile Medical/Dental Assistant with a track record of enhancing patient satisfaction and streamlining clinic operations at all the facilities I have worked with. Skilled in medical coding and demonstrating strong communication, I excel in patient care and office administration. Proven ability to handle sensitive information discreetly and improve healthcare delivery through critical thinking and problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical/Dental Assistant
Asaba Specialist Hospital
02.2022 - 02.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Obtained client medical history, medication information, symptoms, and allergies.
- Explained treatment procedures and instructed patients on home care guidelines.
Medical/Dental Assistant
81 Division Military Hospital
03.2023 - 04.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Customer Care Representative (CCR)
South Shore Women's and Children's Hospital
04.2024 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Medical Office Administrative Assistant /Reception
South Shore Women's and Children's Hospital
05.2024 - 01.2025
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Handled sensitive patient information with utmost discretion.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Software to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Bachelor Of Medicine -
Delta State University
Abraka, Delta State05.2021
Skills
- Medical coding
- Patient scheduling management
- Strong communication skills
- Insurance verification proficiency
- Critical thinking
- Professional telephone etiquette
- Healthcare billing
- Medical documentation handling
- Electronic health records management
- Positive attitude
- Problem-solving
- Patient care
- Office administration
- Phone and email etiquette
Languages
English
Full Professional
Certification
- Project management (Jan 2025)
- General Health and Saftey(Jan 2025)
- Customer care relations (Jan 2024)
Timeline
Medical Office Administrative Assistant /Reception
South Shore Women's and Children's Hospital
05.2024 - 01.2025
Customer Care Representative (CCR)
South Shore Women's and Children's Hospital
04.2024 - 08.2024
Medical/Dental Assistant
81 Division Military Hospital
03.2023 - 04.2024
Medical/Dental Assistant
Asaba Specialist Hospital
02.2022 - 02.2023
Bachelor Of Medicine -
Delta State University
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